Information Technology Officer

Job Posting Organization:
FHI 360 is a nonprofit organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions for human development. Established in 1980, FHI 360 operates in more than 60 countries and has a workforce of over 4,000 employees. The organization focuses on various sectors including health, education, and economic development, aiming to create a positive impact on communities worldwide. FHI 360 is committed to fostering a diverse and inclusive work environment, ensuring equal opportunities for all employees and applicants.

Job Overview:
The Information Technology Officer plays a crucial role in providing frontline technical support and operational IT services for FHI 360 staff and project offices in Tanzania. This position serves as the primary point of contact for end-user support, responsible for various IT functions including workstation deployment, software installation, user account provisioning, and asset management. The IT Officer is integral to ensuring secure, reliable, and efficient technology operations, particularly as the organization expands its workforce. The role involves close collaboration with the Systems Administrator and Manager of Digital Technology and Transformation (DTT) to support corporate IT infrastructure and implement IT policies and standards. Additionally, the IT Officer contributes to technology initiatives that enhance digital health programs and overall organizational operations. The position requires diagnosing and resolving hardware, software, and network-related issues, escalating complex incidents when necessary, and collaborating with technical teams to ensure effective service delivery.

Duties and Responsibilities:
The duties and responsibilities of the Information Technology Officer include providing first-line technical support for desktops, laptops, printers, mobile devices, videoconferencing equipment, and productivity software. The officer prepares devices for deployment and supports staff onboarding and offboarding activities. Responsibilities also include configuring and deploying laptops, desktops, mobile devices, and peripherals, diagnosing and resolving routine hardware, software, network, and connectivity issues, and managing support tickets to ensure timely resolution of incidents. The IT Officer provisions and deprovisions user accounts, devices, email access, and application permissions, assists users with password resets and account-related issues, and maintains an inventory of IT assets and software licenses. Furthermore, the officer supports asset tracking, equipment replacement, and disposal activities, provides user support for Microsoft 365 applications, and assists with IT setup for new office locations and project sites. The role also involves supporting the implementation of endpoint security" style="border-bottom: 1px dotted #007bff !important;">security procedures, reporting security incidents, and providing end-user training as necessary.

Required Qualifications:
Candidates for the Information Technology Officer position must possess a diploma in information technology, computer science, information systems, or a related field. Additionally, applicants should have 2-4 years of IT support experience. Relevant certifications such as Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Network+, ITIL Foundation, and Google IT Support Professional Certificate are also required. A strong customer service orientation, excellent communication and interpersonal skills, and the ability to manage multiple requests and competing priorities are essential for success in this role.

Educational Background:
The educational background required for this position includes a diploma in information technology, computer science, information systems, or a related field. This foundational education is critical for understanding the technical aspects of the role and effectively supporting the IT needs of the organization.

Experience:
The position requires 2-4 years of relevant IT support experience. This experience should encompass a range of technical skills, including troubleshooting hardware and software issues, familiarity with helpdesk ticketing systems, and a basic understanding of networking concepts. Candidates should demonstrate their ability to provide effective technical support in a professional environment.

Languages:
While the job posting does not specify mandatory languages, proficiency in English is likely essential given the organization's international operations. Additional language skills may be beneficial but are not explicitly required.

Additional Notes:
The Information Technology Officer position is expected to involve less than 10% travel. The typical physical demands include working in a standard office environment, where the officer will frequently use a computer and other office productivity machinery. The expected hiring salary range for this role is TZS 40,000,000 - 55,000,000 for annual basic salary, with compensation determined by factors such as relevant experience and education. FHI 360 is an equal opportunity employer and is committed to safeguarding against abuse and harassment in the workplace. The organization also emphasizes the importance of a healthy work/life balance and offers a competitive benefits package.