Mailroom & Logistics Support Clerk

Job Posting Organization:
The United Nations Development Programme (UNDP) is a global organization that aims to eradicate poverty and reduce inequalities through sustainable development. Established in 1965, UNDP operates in approximately 170 countries and territories, working to empower lives and build resilient nations. The organization focuses on various areas including democratic governance, peacebuilding, climate change, and sustainable development. UNDP is committed to diversity, equity, and inclusion, ensuring that all personnel are empowered to contribute to its mission. The organization has a zero-tolerance policy towards sexual exploitation and abuse, harassment, and discrimination, and all selected candidates undergo rigorous reference and background checks.

Job Overview:
The Mailroom & Logistics Support Clerk position is situated within the Common Services Unit (CSU) at the United Nations Campus in Bonn, which houses 27 UN organizations and agencies. The role primarily involves providing operational support to the CSU, focusing on mailroom and logistics operations. The clerk will be responsible for receiving, registering, sorting, and distributing incoming mail and shipments, as well as processing outgoing shipments. Additionally, the position includes maintaining records, coordinating deliveries, and liaising with service providers. The clerk will also support logistics operations, assist in the movement and storage of goods, and ensure safe handling practices. The role may require physical work, including lifting and moving parcels and equipment, and providing administrative support through maintaining logs and tracking systems. Furthermore, the clerk will assist with the UN Bonn merchandise shop and provide optional support for events and conferences as needed.

Duties and Responsibilities:

• Provision of mailroom and pouch services: Receive, register, sort, and distribute incoming mail and shipments; process outgoing shipments; maintain accurate records; coordinate delivery and liaise with service providers.
• Provision of logistics and operational support: Support the receipt, storage, and movement of goods; assist in logistics operations and security" style="border-bottom: 1px dotted #007bff !important;">security-screening" style="border-bottom: 1px dotted #007bff !important;">security screening; operate logistics equipment in compliance with safety standards.
• Physical handling and operational duties: Perform regular physical work including lifting, carrying, loading/unloading, and movement of parcels and equipment; ensure adherence to safe handling practices.
• Administrative and reporting support: Maintain logs and tracking systems; support cost recovery and reporting processes.
• Support to UN Bonn merchandise shop: Assist with stock handling, inventory management, shipment, and basic sales-related logistics.
• Optional and surge support: Provide assistance for events, conferences, and other CSU functions; undertake additional duties as required.
• Perform other duties within the functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Required Qualifications:

• Education: Secondary education is required.
• Experience: Minimum of 4 years of practical and relevant experience with a high school diploma, or 1 year of experience with a bachelor’s degree. Experience in one of the following areas is required: Mailroom and Logistics (handling, receiving, and distributing mail and deliveries, mail registration and tracking systems, moving and stocking supplies, warehouse work); Administration (finance or office administration); Sales and Customer Service (sales experience in retail or other contexts, handling of stocks and cashier systems, direct interaction with customers or suppliers); Skilled Trades and manual work.
• Skills: Ability to handle standard software applications such as Microsoft Word, Excel, and Outlook. Willingness to perform physical work, including lifting/moving items such as parcels, packages, and equipment.
• Desired Experience: Mailroom operations, logistics, physical moves, courier service, administration, warehouse operations, manual work, repairs, skilled trades, and customer service experience are all desired.

Educational Background:
The position requires secondary education as a minimum qualification. A bachelor’s degree is preferred and can reduce the required experience from four years to one year. The educational background should ideally be complemented by practical experience in relevant fields such as logistics, administration, or customer service.

Experience:
The role requires a minimum of four years of relevant experience with a high school diploma or one year of experience with a bachelor’s degree. Candidates should have practical experience in mailroom and logistics operations, administration, sales, or skilled trades. Experience in handling mail, logistics operations, and customer service is highly valued, as well as the ability to perform physical tasks associated with the role.

Languages:
Fluency in English is required for this position. Fluency in German is considered an asset, enhancing the candidate's ability to communicate effectively within the UN Bonn environment and with local stakeholders.

Additional Notes:
This position is for local recruitment only and is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. The successful candidate will hold a UNDP PSA Contract. All travel, interview, and relocation costs incurred to take up an appointment at the duty station in Bonn are the responsibility of the applicant. The vacancy is open to Tiers 0, 1, 2, and 3 applicants. UNDP reserves the right to select one or more candidates from this vacancy announcement and may retain applications for other similar positions. The organization has a zero-tolerance policy towards sexual exploitation and misconduct, and all selected candidates will undergo rigorous reference and background checks.