Product Owner of Fundraising CRM (Salesforce)

Job Posting Organization:
UNICEF, established in 1946, is a United Nations agency that works in over 190 countries and territories to protect the rights of children and adolescents. The organization aims to save lives, defend rights, and help children fulfill their potential. In Brazil, UNICEF has been operational since 1950, with its main office located in Brasília and nine field offices across the country. The organization collaborates closely with national and sub-national governments, corporate partners, youth, and civil society organizations to drive significant transformations for children and adolescents.

Job Overview:
The incumbent will work under the supervision of the Data and Analytics Officer, P2, and will be responsible for leading the evolution and stability of the fundraising CRM (Salesforce). This role involves collaborating with global teams and vendors to act as a strategic bridge between business needs and technical solutions in Salesforce and related products. The Product Owner will translate fundraising needs into a clear, scalable technology roadmap, automate marketing and sales processes, and manage the full development lifecycle. This position is critical for advancing fundraising goals by maximizing operational efficiency, ensuring business continuity, upgrading security" style="border-bottom: 1px dotted #007bff !important;">security and PCI compliance, and leading innovation in fundraising strategies.

Duties and Responsibilities:

• Product Ownership: Act as the strategic bridge between stakeholders and technical teams to identify business needs and propose technology solutions. Analyze and document business requirements, translating complex fundraising objectives into clear technical specifications. Coordinate with internal and external stakeholders to ensure successful completion of user stories and report on status and challenges. Plan regional releases and manage the full development lifecycle, validating deliveries at the functional level.
• Sales Cloud and Marketing Cloud Administration: Manage platform security and access governance, architecting and customizing the CRM solution to align with evolving fundraising processes. Ensure data integrity across the ecosystem and lead discussions on audience segmentations for acquisition and retention strategies.
• Monitoring and Coordination: Proactively monitor the health and performance of fundraising platforms, orchestrating technical resolutions with development partners. Manage the full incident lifecycle and cultivate strategic partnerships with vendors.
• Administrative Tasks: Support the supervisor with quotation and billing processes, manage daily work with development partners, and document processes to ensure business continuity.

Required Qualifications:

• Proven ability to manage relationships with internal and external stakeholders.
• Experience leading and coordinating functional and technical teams.
• Knowledge of SQL or SOQL is essential.
• Certifications as Sales Cloud and Marketing Cloud administrator courses are an asset.
• Experience applying Agile methodologies is considered an asset.
• Experience in Fundraising Operations, payment gateways, PCI compliance, and payment platforms is an asset.

Educational Background:
A university degree in project management, business analytics, science/engineering, information technology, or software engineering is required for this position.

Experience:
A minimum of one year of professional experience in managing, developing, and implementing Salesforce Sales Cloud, Marketing Cloud, Service Cloud, and Community Cloud is required. Additional relevant experience in Project Management, Business Analysis, Business Intelligence, and API architecture is highly desirable.

Languages:
Fluency in English and Portuguese is required. Knowledge of Spanish will be considered an asset.

Additional Notes:
This position is identified as an assessed risk role concerning child safeguarding. UNICEF has a zero-tolerance policy on conduct incompatible with the aims and objectives of the United Nations and UNICEF. Selected candidates will undergo rigorous reference and background checks, including verification of academic credentials and employment history. The organization encourages applications from diverse populations, including afro-descendants, indigenous, LGBTQIA+, and other minorities. Only shortlisted candidates will be contacted for the next stage of the selection process.