Client Engagement Assistant

Job Posting Organization:
The United Nations Volunteers (UNV) programme is a UN organization dedicated to contributing to peace and development through volunteerism on a global scale. Established to harness the power of volunteerism, UNV aims to engage individuals in addressing development challenges, thereby transforming the pace and nature of development. The organization emphasizes the benefits of volunteerism for both society and individual volunteers, fostering trust, solidarity, and reciprocity among citizens. UNV advocates for the recognition of volunteers and collaborates with partners to integrate volunteerism into development programming, mobilizing a diverse range of volunteers, including experienced UN Volunteers, worldwide. UNV operates in numerous countries, working closely with local communities and stakeholders to promote volunteerism as a universal and inclusive practice, grounded in values such as free will, commitment, engagement, and solidarity.

Job Overview:
The Client Engagement Assistant position is crucial for supporting the mobilization and placement of UN Volunteers within UN Agencies, Funds, and Programmes at the country level. Reporting to the Country Coordinator and under the guidance of the Regional Manager, the assistant will play a pivotal role in identifying, developing, and nurturing partnerships with UN entities. This role involves managing relationships with priority partners, ensuring client satisfaction with volunteer services, and facilitating the delivery of services from centralized functions of the volunteer management cycle. The assistant will be responsible for gathering and sharing data that influences mobilization opportunities, contributing to advocacy campaigns, and supporting the onboarding and ongoing experience of volunteers. The position requires regular interaction with UN personnel at various levels and emphasizes the importance of collaboration across multiple units and functions within UNV.

Duties and Responsibilities:

• Mobilizing Volunteers and Developing Partnerships: The assistant will support the management of assigned partner accounts, maintain relationships with UN entities, identify volunteer placement opportunities, and contribute to the development of tailored offers that meet partners' needs. Responsibilities include supporting advocacy campaigns, collecting and analyzing data from UN Cooperation Frameworks, documenting mobilization opportunities in UNV’s Client Relationship Management (CRM) system, and preparing presentations for partner engagement. The assistant will also act as a focal point for online volunteering, assisting host entities in developing opportunities and promoting the concept of online volunteering.
• Supporting Volunteer Experience and Duty of Care: The assistant will assist with onboarding volunteers, respond to inquiries, gather feedback, and help organize appreciation initiatives. They will provide information on volunteer roles and wellbeing, liaise with security" style="border-bottom: 1px dotted #007bff !important;">security focal points, and support peers facing language or integration challenges. Additionally, the assistant will backstop other functions during peak periods to ensure continuity of service.

Required Qualifications:
Candidates must possess strong analytical and communication skills, with the ability to engage effectively with a diverse range of stakeholders. A demonstrated understanding of the UN system and its operations is essential, along with the capacity to manage relationships and deliver quality results. The ideal candidate should exhibit a commitment to volunteerism and the values of the UN, including inclusivity and respect for diversity. Proficiency in using CRM systems and data analysis tools is highly desirable, as is experience in event planning and execution.

Educational Background:
A bachelor’s degree in social sciences, international relations, development studies, or a related field is required. Advanced degrees are preferred and may enhance the candidate's profile. Relevant certifications in project management or volunteer management would be advantageous.

Experience:
Candidates should have a minimum of 2 years of relevant experience in partnership management, volunteer coordination, or a related field. Experience working within the UN system or with international organizations is highly valued. Familiarity with volunteerism and its impact on development is essential, along with a proven track record of managing client relationships and delivering results in a collaborative environment.

Languages:
Fluency in English is mandatory, both written and spoken. Proficiency in Bahasa Indonesia is highly desirable, as it will facilitate communication with local partners and volunteers. Knowledge of additional languages relevant to the region may be considered an asset.

Additional Notes:
This position is based in Jakarta, Indonesia, and offers a full-time contract. The living conditions in Jakarta are generally favorable, with access to various amenities and services. Candidates should be prepared for the urban environment, including potential traffic congestion. The role emphasizes gender equality and inclusivity, and the organization is committed to ensuring that all actions respect human rights and promote diversity. The UNV Conditions of Service provide comprehensive details on entitlements and benefits, which can be accessed through the provided links.