Technical Support Services Assistant

Job Posting Organization:
The United Nations Development Programme (UNDP) is a global development network established in 1965, with a mission to eradicate poverty and reduce inequalities through sustainable development. UNDP operates in approximately 170 countries and territories, working with governments and people to address development challenges. The organization employs thousands of staff worldwide, focusing on various areas including democratic governance, peacebuilding, climate change, and sustainable development. UNDP is committed to promoting gender equality and empowering women and girls, ensuring that development is inclusive and sustainable. The UN Bonn campus hosts 27 UN agencies, providing a collaborative environment for international cooperation and development efforts.

Job Overview:
The Technical Support Services Assistant plays a vital role in the operation and maintenance of conference facilities at the UN Bonn campus. This position is essential for ensuring the smooth delivery of meetings and events, providing logistical, technical, and administrative support. The incumbent will assist in managing video conferencing services, maintaining connectivity, and supporting ICT and telecommunications setups. The role requires hands-on technical support and oversight of key ICT and network systems, contributing to the effective execution of large-scale, multi-agency events. The Technical Support Services Assistant will work closely with the Administrative Associate and other team members to ensure that all conference services meet the high standards expected by UN agencies. The position also involves engaging in technical assistance and campus expansion projects related to conference facilities, highlighting the importance of adaptability and innovation in a dynamic work environment.

Duties and Responsibilities:

• Technical Support and Maintenance of Conference Facilities: Assist with daily operations, maintenance, and troubleshooting of conference room systems and technologies. Support preventive maintenance and inspections of conference equipment and digital networks. Assist in the installation and configuration of ICT and AV equipment used in conference rooms. Maintain and operate the UN Bonn digital signage system, ensuring it displays relevant messages on information screens around the campus. Provide basic IT and conferencing support, ensuring readiness of rooms and systems. Maintain technical inventories, documentation, and service usage statistics; draft standard communications and support documentation related to technical operations.
• Logistical and Administrative Support for Conference Operations: Arrange room setup and readiness prior to events, including furniture arrangement and tech installation, which may involve physical work and lifting of weights. Provide hands-on physical assistance during events to address logistical or technical issues. Coordinate with external vendors for the supply of conference-related goods and services. Assist with the installation of AV and ICT equipment in common facilities and monitor its proper functioning during conferences. Manage conference bookings and associated administrative follow-up. Maintain records of equipment, assets, and installations used in conference and ICT areas. Assist with invoices, cost tracking, and accounting of conference services. Support procurement processes related to conferencing and logistics.
• Content and Information Services Management: Support maintenance and updating of the UN Bonn intranet with relevant content. Assist in managing content, updates, and operation of digital signage and wayfinding systems. Support content creation for UN Bonn conference facilities and CS areas, ensuring consistency in branding, content accuracy, and timeliness of signage displays. Maintain internal documentation related to the design, use, and inventory of digital communications assets.
• Cross-functional and Ad Hoc Support: Liaise and collaborate with other Common Services teams on infrastructure and maintenance projects. Support emergency response or continuity efforts if required. Contribute to continuous improvement initiatives related to conference services and shared infrastructure. Assist with other administrative tasks as required.

Required Qualifications:

• Education: Secondary education with training or certificate in logistics, audio visuals, media technology, design, ICT, or related fields is required. A university degree (Bachelor’s degree) in a relevant field is desirable but not mandatory.
• Experience: A minimum of 5 years of experience in conference and event support, technical/logistical operations, or media technology/design is required for candidates with secondary education or relevant certificates. For those with a bachelor’s degree, a minimum of 2 years of experience is required. Experience in at least two of the following areas is essential: proficiency in digital tools and platforms, including standard office applications; content management systems; video editing and post-production tasks; knowledge of audiovisual systems and equipment installation; and event and conference organization and management. Experience in supporting conferences or events, including physically demanding manual setup and handling of conferencing equipment and furniture, is an asset. Familiarity with administrative rules, processes, and procedures is also beneficial.

Educational Background:
Candidates must possess secondary education with relevant training or certification in logistics, audio visuals, media technology, design, ICT, or related fields. A Bachelor’s degree in a relevant field is desirable but not a strict requirement for the position.

Experience:
The position requires a minimum of 5 years of relevant experience for candidates with secondary education or relevant certificates, or 2 years for those with a Bachelor’s degree. Experience in conference and event support, technical/logistical operations, or media technology/design is essential. Candidates should have experience in at least two of the specified areas, including proficiency in digital tools, content management systems, video editing, audiovisual systems, and event management.

Languages:
Fluency in English and German is required for this position. Proficiency in additional languages may be considered an asset, enhancing communication within the multicultural environment of the UN Bonn campus.

Additional Notes:
This position is open for local recruitment only, specifically for citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. The successful candidate will hold a UNDP letter of appointment. All travel, interview, and relocation costs incurred to take up an appointment at the duty station in Bonn are the responsibility of the applicant. The UNDP is committed to equal opportunity and values diversity, encouraging qualified applicants from all backgrounds to apply. The organization does not tolerate harassment or discrimination and ensures that all selected candidates adhere to relevant standards and principles. UNDP reserves the right to select multiple candidates from this vacancy announcement and may retain applications for similar positions at the same grade level.