Gestionnaire des Opérations

Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to serve the poor and vulnerable, CRS operates in more than 100 countries, focusing on saving, protecting, and transforming lives in need. The organization is committed to providing relief and development through various programs, including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS values diversity and welcomes individuals from all faiths and secular traditions who share its mission and values. The agency emphasizes safeguarding children and vulnerable adults from abuse and exploitation, ensuring that its processes and policies reflect this commitment. CRS is also dedicated to hiring candidates from the regions in which it operates, and if an expatriate is selected, the assignment duration will be determined by the job type and agency needs. The organization is an Equal Opportunity Employer, prioritizing the rights and dignity of all individuals, particularly children and vulnerable adults.

Job Overview:
The Operations Manager is responsible for managing and coordinating various operational functions, including Human Resources (HR), Logistics, Procurement, Administration, Fleet, Information and Communication Technology (ICT), and Risk and Compliance, in support of the mission of Catholic Relief Services (CRS) to serve the poor and vulnerable. This role involves encouraging responsible resource management, ensuring compliance with principles, proactively identifying risk issues, and leading operational improvements under supervision. The Operations Manager plays a critical role in ensuring that all operational systems, processes, and staffing meet CRS standards, donor requirements, and local regulations while supporting quality programs. The position is based in Goma, where the manager will collaborate with program leaders to ensure project expenditures align with financial plans and proper management of material resources. The Operations Manager will also oversee day-to-day operations to ensure the quality and efficiency of all support services, manage security" style="border-bottom: 1px dotted #007bff !important;">security proactively, and foster a positive team dynamic and employee well-being.

Duties and Responsibilities:

• Manage or coordinate operational functions, including systems, processes, and staffing, to meet CRS standards, donor requirements, and local regulations while supporting quality programs.
• Collaborate with program leaders to ensure project expenditures are appropriate and align with financial plans and proper management of material resources.
• Oversee daily operations to ensure the quality and efficiency of all support services.
• Identify issues affecting the management and optimal use of program resources (financial, human, and material) and assist in addressing them.
• Proactively manage security and mitigate security risks.
• Effectively manage skills and supervise team dynamics and employee well-being.
• Provide coaching, strategically adapt individual development plans, and manage the performance of directly supervised employees.
• Monitor and evaluate performance to ensure adequate capacity to support quality programs.
• Provide guidance on internal processes for approving expenditures, tracking spending, and making budget adjustments based on operational and programmatic needs and donor requirements. 1
• Ensure the program has adequate staffing to meet the needs of the program office and adherence to HR systems, policies, and practices that promote a high-performance culture, staff development, and retention. 1
• Assist in ensuring proper personnel administration and a work environment that reflects the agency's guiding principles. 1
• Coordinate compliance with agency and donor requirements and local laws and regulations through periodic system checks and review and evaluation of operational policies and procedures. 1
• Coordinate responses to issues arising during internal and external audits and provide recommendations for implementing improvements. 1
• Maintain a conducive learning environment that allows for the safe sharing of ideas, solutions, and challenges, and the ability to detect and analyze minor deficiencies and respond quickly. 1
• Identify capacity-building needs for project teams and partners, including interdepartmental learning.

Required Qualifications:

• Proficient in MS Office, including Excel, Word, PowerPoint, Visio, web conferencing applications, and information and budget management systems.
• Strong strategic, analytical, systemic thinking, and problem-solving skills, with the ability to make sound judgments and decisions.
• Excellent relationship management skills and the ability to work collaboratively.
• Ethical conduct in accordance with recognized professional and organizational codes.
• Proactive, resourceful, solution-oriented, and results-driven. Preferred qualifications include a Master's degree, knowledge of accounting software such as Insight and Vision or similar financial reporting software, familiarity with regulations from multiple public donors, including OCHA and USG, and experience in personnel management and skills conducive to a learning environment.

Educational Background:
A Bachelor's degree in Business Administration, Finance, Accounting, or a related field is required. Additional training may substitute for some experience, and additional experience may substitute for some education. A Master's degree is preferred.

Experience:
A minimum of 3 to 5 years of significant professional experience in finance, human resources, logistics, or administration, with progressive responsibilities in high-level positions. Experience working in complex environments and proven experience managing and working within complex settings characterized by multiple issues, operational constraints, and changing requirements is essential. Experience in a similar position within an NGO is required, along with an understanding of financial systems, including budgeting and expenditure analysis.

Languages:
Fluency in French (written and spoken) and local languages is required. Proficiency in English is considered an asset.

Additional Notes:
The position requires readiness and ability to travel up to 25%. The Operations Manager will supervise procurement, logistics, and administration functions. Internal stakeholders include the Chief of Office, PM OCHA, Program Team, and Operations Team, while external stakeholders include partners, donors, local NGOs, Caritas, and state services. The successful candidate is expected to sign and adhere to CRS' Code of Conduct, and all offers are contingent on the selected candidate's ability to legally work in the location of the position.