ICT Associate

Job Posting Organization:
UNICEF is the only organization mandated by the United Nations General Assembly to safeguard the rights of all children everywhere. Established in 1946, UNICEF has been working in Cambodia since 1952, focusing on the protection and promotion of children's rights and well-being. The organization operates in over 190 countries and territories, employing thousands of staff members dedicated to ensuring that every child has a fair chance in life. UNICEF's mission is rooted in the 1989 Convention on the Rights of the Child (CRC), which outlines universal rights for children. The organization collaborates with various partners to translate its commitment into practical action, particularly targeting the most vulnerable and excluded children in both urban and rural areas of Cambodia. UNICEF emphasizes equity in its efforts, ensuring that its achievements benefit all children, regardless of their circumstances.

Job Overview:
The ICT Associate position at UNICEF involves a range of responsibilities under the direct supervision of the ICT Officer. The role is crucial for ensuring the functionality and usability of ICT applications, which directly impacts user experience. The associate will analyze business and functional requirements, conduct data analysis, and develop functional specifications for new systems and enhancements to existing applications. A significant part of the job includes designing, developing, and maintaining interactive dashboards and reports that support management decision-making. The associate will also be responsible for the development, customization, testing, debugging, and implementation of new applications and systems, particularly focusing on automating office workflows using Microsoft 365 tools. The role requires identifying system vulnerabilities, providing second-level Help Desk support, and developing technical documentation. Additionally, the associate will assess user training needs and deliver training sessions on ICT systems and digital workflows, contributing to the overall improvement of ICT services within the organization.

Duties and Responsibilities:
The ICT Associate will undertake a variety of tasks, including: performing specialized ICT application administration to ensure system functionality and usability; analyzing business and functional requirements; conducting data analysis; developing functional specifications for new systems and enhancements; designing, developing, and maintaining interactive dashboards and reports; supporting the development and implementation of new applications and systems; identifying system vulnerabilities and applying relevant updates; providing second-level Help Desk support; developing and maintaining technical documentation; assessing user training needs and delivering training sessions; providing ICT support for conferences and meetings; assisting in the planning and management of specialized ICT projects; preparing periodic and ad hoc reports, including ICT performance metrics; supporting emergency preparedness and response; coordinating with various counterparts during emergencies; promoting digital workflows; ensuring compliance with ICT security" style="border-bottom: 1px dotted #007bff !important;">security-policies" style="border-bottom: 1px dotted #007bff !important;">security policies; and contributing to the continuous improvement of ICT services.

Required Qualifications:
Candidates for the ICT Associate position should possess a strong understanding of ICT systems and applications, with a focus on user experience and functionality. They should have experience in data analysis, dashboard development, and the use of Microsoft 365 tools, including SharePoint, Power Automate, Power Apps, and Power BI. Familiarity with ICT security policies and data protection standards is essential. The ideal candidate should demonstrate strong problem-solving skills, adaptability, and the ability to work collaboratively in a team environment. Additionally, they should possess excellent communication skills, both written and verbal, to effectively convey technical information to non-technical users.

Educational Background:
A bachelor's degree in information technology, computer science, or a related field is required for the ICT Associate position. Candidates with additional certifications in relevant ICT areas or specialized training in Microsoft 365 tools will be considered favorably. A strong academic background combined with practical experience in ICT application administration will enhance a candidate's suitability for this role.

Experience:
The position requires candidates to have a minimum of two years of relevant professional experience in ICT application administration, data analysis, and dashboard development. Experience in providing technical support and training to users is also essential. Candidates should demonstrate a track record of successfully managing ICT projects and contributing to digital transformation initiatives. Experience working in an international organization or a non-profit environment is a plus, as it provides valuable context for understanding the unique challenges faced by UNICEF.

Languages:
Fluency in English is mandatory for the ICT Associate position, as it is the working language of UNICEF. Knowledge of Khmer is an advantage, as it facilitates communication with local stakeholders and enhances the associate's ability to engage with the community. Proficiency in additional languages may also be beneficial, particularly in a multicultural work environment.

Additional Notes:
This position is classified as a National UN Volunteer role, which includes specific entitlements such as an Entry Lump Sum Allowance of USD 400, a Monthly Volunteer Living Allowance (VLA) of approximately USD 627 paid in local currency, comprehensive health and life insurance coverage, and annual leave of 2.5 days per month. Volunteers will also have access to UNV's learning and career development resources. Upon successful completion of the assignment, an Exit Lump Sum Allowance equivalent to one month's VLA will be provided. The role is based in Phnom Penh, which is characterized by a moderate cost of living and a range of amenities, making it an attractive location for expatriates and local staff alike.