Client Engagement Assistant

Job Posting Organization:
The UNV Field Unit in Micronesia operates under the United Nations Volunteers (UNV) program, which is dedicated to promoting volunteerism to support peace, development, and humanitarian efforts. The organization aims to mobilize volunteers to contribute to the UN's mission in various capacities. The UNV program is part of the broader UN system and works closely with UN agencies, funds, and programs to enhance the impact of volunteer contributions. The organization focuses on building partnerships with local entities and stakeholders to ensure effective volunteer engagement and support.

Job Overview:
The Client Engagement Assistant plays a crucial role in the UNV Field Unit by supporting the mobilization and placement of UN Volunteers within UN Agencies, Funds, and Programs. This position is essential for fostering relationships with key partners and ensuring that volunteer services are effectively delivered. The assistant will work under the guidance of the Regional Manager and report to the Country Coordinator, focusing on identifying and developing partnerships that align with the UN's strategic goals. The role involves managing relationships with priority partners, gathering data to influence mobilization opportunities, and ensuring client satisfaction with volunteer services. The assistant will also be responsible for bridging the delivery of services from centralized functions of the volunteer management cycle, thereby enhancing the overall effectiveness of volunteer mobilization efforts.

Duties and Responsibilities:

• Assist in mobilizing volunteers and developing and maintaining partnerships: Support the management of assigned partner accounts and maintain relationships with UN entities to promote UNV’s mandate. Identify volunteer placement opportunities aligned with UN agency strategies and assist in preparing descriptions of assignments. Contribute to the development of tailored offers and initiatives that address partners’ evolving needs for volunteer solutions. Support advocacy campaigns, key events, and communications that raise awareness of volunteerism and highlight impact stories. Collect and analyze data from UN Cooperation Frameworks and agency programmes to identify opportunities for volunteer engagement. Record mobilization opportunities and partnership intelligence in UNV’s Client Relationship Management (CRM) system and ensure knowledge is documented and shared. Prepare presentations, mapping, and key messages for engagement with partners and internal use. Act as focal point for online volunteering, supporting host entities in developing OV opportunities and promoting the concept of OV.
• Support volunteer experience and duty of care: Assist with onboarding and provide ongoing support throughout the volunteer management cycle to ensure a positive experience for all UN Volunteers. Respond to volunteer inquiries, escalate concerns when needed, and gather feedback through surveys or check-ins. Help organize appreciation initiatives and local events that recognize contributions and foster belonging. Support host entities with information on volunteer roles, wellbeing, and enabling instruments. Contribute to duty of care by liaising with security" style="border-bottom: 1px dotted #007bff !important;">security focal points and coordinating assistance in cases such as medical evacuation. Provide tailored support to peers facing language or integration challenges. Backstop other Field Unit functions during peak periods or staff absences to ensure continuity of service and support.

Required Qualifications:
The ideal candidate should possess strong interpersonal and communication skills, with the ability to engage effectively with a diverse range of stakeholders. A solid understanding of the UN system and its operations is essential, along with the ability to apply this knowledge in practical situations. The candidate should demonstrate a commitment to volunteerism and the values of the UN, including integrity, professionalism, and respect for diversity. Additionally, the candidate should have a proactive approach to problem-solving and the ability to work collaboratively in a team environment. Experience in client management and relationship building is highly desirable, as well as the ability to manage multiple tasks and priorities effectively.

Educational Background:
A bachelor's degree in social sciences, international relations, development studies, or a related field is required. Advanced degrees or specialized training in relevant areas will be considered an asset. The educational background should provide a solid foundation for understanding the complexities of volunteer engagement and the operational context of the UN system.

Experience:
Candidates should have at least 2 years of relevant experience in client engagement, partnership development, or volunteer management. Experience working in an international organization or within the UN system is highly desirable. The candidate should demonstrate a track record of successfully managing relationships with stakeholders and contributing to the mobilization of volunteers or similar initiatives.

Languages:
Fluency in English is mandatory, as it is the working language of the UN. Knowledge of additional languages, particularly those relevant to the local context, is considered an asset and may enhance the candidate's ability to engage with diverse partners and communities.

Additional Notes:
The contract duration is subject to funding availability and operational necessity, with the possibility of extensions based on satisfactory performance. The position is full-time, and travel to the duty station may be required. A Settling-In-Grant will be provided if the duty station is not within commuting distance from the place of recruitment. The Volunteer Living Allowance is provided monthly to cover housing, utilities, and living expenses. Comprehensive life, health, and permanent disability insurance are included, along with health insurance for up to three dependents. Final repatriation and resettlement allowances are also provided for satisfactory service. In non-family duty stations classified as hardship categories D or E, a Well-Being Differential (WBD) will be provided monthly.