Identity Management Support

Job Posting Organization:
The job is posted by UNOPS, which is a part of the United Nations system. UNOPS focuses on project management, infrastructure, and procurement services to help partners implement peacebuilding, humanitarian, and development projects. Established in 1973, UNOPS operates in over 80 countries, employing thousands of staff members who work to support the UN's mission of promoting peace and security" style="border-bottom: 1px dotted #007bff !important;">security, human rights, and sustainable development. The organization is committed to delivering high-quality services and ensuring that projects are executed efficiently and effectively, often in challenging environments.

Job Overview:
The Identity Management Support position at UNHCR in Tunis is primarily focused on assisting with the renewal of asylum seeker and refugee documentation. The incumbent will play a crucial role in the identity management activities by supporting the scheduling and reception processes. This position requires active participation in the renewal process, handling routine cases in accordance with UNHCR standards and procedures. The incumbent will also be responsible for conducting interviews when necessary, providing counseling to individuals regarding renewal procedures and their rights, and responding to various queries. A significant part of the role involves ensuring timely referrals for individuals with specific needs, maintaining accurate records in UNHCR systems, and contributing to data entry and reporting. The incumbent will assist in preparing statistics and documentation related to identity management and reception, ensuring that standard operating procedures are adhered to during reception activities. Collaboration with other units is essential to maintain an efficient workflow for case processing in the reception area, and the role requires strong organizational skills, attention to detail, and the ability to deliver high-quality services while upholding UNHCR’s principles and standards.

Duties and Responsibilities:
The duties and responsibilities of the Identity Management Support position include:

• Assisting with the scheduling and reception of asylum seekers and refugees.
• Actively participating in the renewal process of documentation for asylum seekers and refugees.
• Handling routine cases in line with UNHCR standards and procedures.
• Conducting interviews when required to gather necessary information.
• Counseling persons of concern on renewal procedures and their rights.
• Responding to queries from asylum seekers and refugees regarding their documentation.
• Ensuring timely referrals for individuals with specific needs.
• Maintaining accurate and up-to-date records in UNHCR systems.
• Contributing to data entry and reporting related to identity management. 1
• Assisting in preparing statistics and documentation related to identity management and reception. 1
• Ensuring that standard operating procedures are applied in reception activities. 1
• Collaborating closely with protection colleagues, programme staff, data management teams, and partners to ensure smooth operations and reliable population data. 1
• Collecting accurate data during dedicated surveys conducted as part of identity management activities.

Required Qualifications:
The required qualifications for the Identity Management Support position include strong organizational skills, attention to detail, and the ability to deliver high-quality services. The incumbent should possess a good understanding of UNHCR’s principles and standards, as well as experience in working with vulnerable populations. The role may also require familiarity with data management systems and the ability to work collaboratively with various stakeholders.

Educational Background:
The educational background required for this position typically includes a degree in social sciences, international relations, or a related field. Candidates with relevant certifications or training in refugee studies, human rights, or identity management will be preferred. A strong academic background that demonstrates an understanding of the challenges faced by asylum seekers and refugees is essential.

Experience:
Candidates applying for the Identity Management Support position should have prior experience working in a similar role, preferably within the humanitarian or development sector. Experience in case management, data entry, and working with vulnerable populations is highly desirable. The role may require a minimum of 2-3 years of relevant work experience, demonstrating the ability to handle sensitive information and work effectively in a team-oriented environment.

Languages:
The mandatory language requirement for this position is proficiency in English and French, as these are the primary languages used in UNHCR operations in Tunisia. Knowledge of Arabic is considered a strong asset, as it will facilitate communication with local populations. Additional languages may be beneficial but are not mandatory.

Additional Notes:
This position is classified under the UNOPS LICA5 category, indicating a level of responsibility and complexity in the role. The target start date for this position is January 1, 202

• The position is not remote and requires the incumbent to work on-site in Tunis. The role is full-time, and the incumbent will be expected to adhere to UNHCR’s operational standards and contribute positively to the team dynamics.