Case Processing Officer

Job Posting Organization:
The job posting organization is UNOPS, which stands for the United Nations Office for Project Services. Established in 1973, UNOPS is dedicated to helping people build better lives and countries achieve sustainable development. The organization operates in over 80 countries and employs more than 7,000 personnel worldwide. UNOPS focuses on project management, infrastructure, and procurement services, working closely with various UN agencies, governments, and other partners to deliver effective solutions in humanitarian and development contexts.

Job Overview:
The Case Processing Officer will play a crucial role within the case processing team for durable solutions in Tunis. This position involves direct engagement with refugees, where the officer will be responsible for profiling, screening, and interviewing individuals to assess their needs and identify suitable solutions such as resettlement, complementary pathways, or voluntary repatriation. The officer will prepare comprehensive assessment reports and documentation in accordance with established Standard Operating Procedures (SOPs). A significant aspect of this role includes providing counseling to refugees and other persons of concern, guiding them to make informed decisions regarding their durable solutions. The officer will also ensure the timely processing of necessary documents to facilitate access to the identified solutions, thereby playing a vital role in the overall support provided to vulnerable populations. Additionally, the officer will maintain and update electronic databases related to resettlement and other pathways, ensuring that all data is accurate and compliant with procedural requirements. The role also involves preparing statistical reports and other documentation as needed, contributing to the organization's data management and reporting efforts.

Duties and Responsibilities:
The Case Processing Officer will have a diverse set of responsibilities, including but not limited to:

• Profiling and screening refugees to assess their eligibility for various durable solutions.
• Conducting interviews with refugees and other persons of concern to gather necessary information for case processing.
• Preparing and submitting assessment reports and documentation in line with SOPs.
• Providing counseling to refugees to help them understand their options and make informed decisions.
• Ensuring timely processing of documents to facilitate access to identified solutions.
• Maintaining and updating electronic databases for resettlement, voluntary repatriation, and complementary pathways.
• Preparing statistical and ad-hoc reports as required.
• Conducting protection interviews and drafting assessments for complex cases when necessary.
• Supporting identity management activities in Tunis as needed. 1
• Collaborating with other team members and stakeholders to ensure effective case processing and support.

Required Qualifications:
The position requires a set of qualifications that include strong analytical and communication skills, as well as the ability to work effectively in a team environment. The candidate should demonstrate a commitment to humanitarian principles and possess a deep understanding of the challenges faced by refugees and displaced persons. Additionally, the officer should have proficiency in data management and reporting, with a keen attention to detail to ensure accuracy in documentation and database maintenance. The ability to provide empathetic counseling and support to vulnerable populations is also essential.

Educational Background:
Candidates for the Case Processing Officer position should possess a relevant educational background, typically a bachelor's degree in social sciences, international relations, or a related field. Advanced degrees may be preferred or considered an asset, particularly for candidates with extensive experience in humanitarian work or refugee assistance.

Experience:
The role requires candidates to have a minimum of 2-3 years of relevant work experience in case processing, refugee assistance, or a related field. Experience working with vulnerable populations, particularly refugees, is highly desirable. Familiarity with UN procedures and protocols, as well as experience in data management and reporting, will be considered advantageous.

Languages:
Proficiency in English is mandatory for this position, as it is the primary language of communication within the organization. Knowledge of Arabic is highly desirable, given the context of the work in Tunisia, and familiarity with French may also be beneficial for interacting with diverse populations and stakeholders.

Additional Notes:
This position is classified under the UNOPS LICA6 category, indicating a level of seniority and responsibility. The target start date for this role is January 1, 202

• The position is not remote and is based in Tunis, Tunisia. The role is full-time, and candidates should be prepared to engage in a dynamic and challenging work environment that requires flexibility and adaptability.