PCI-058-2025 Especialista Salvaguarda Ambiental, Sociales y Género_GEMINI
United Nations Development Programme (UNDP)
Mexico
November 22, 2025
Full-timeNovember 22, 2025
World Food Programme (WFP) About
Founded in 1961 and assisting 80 million people in around 80 countries each year, the World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of its work is in conflict-affected countries where people are three times more likely to be undernourished than those living in countries without conflict.
In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. WFP also works to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in its humanitarian response.
WFP is the largest humanitarian organisation implementing school feeding programmes worldwide and has been doing so for over 50 years. Each year, WFP provides school meals to between 20 and 25 million children across 63 countries, often in the hardest-to-reach areas.
Job Description
Job Posting Organization:
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving nutrition. WFP's vision emphasizes diversity, inclusion, and a healthy work environment, aligning with its core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. WFP has been recognized for its efforts, notably receiving the Nobel Peace Prize in 2020, and continues to invest in the personal and professional development of its employees through various training and mobility opportunities.
Job Overview:
The ICT Support Officer position is integral to the Common Back Office (CBO) initiative, which aims to streamline operational areas across UN agencies in Tanzania by harmonizing procedures and consolidating support services. This role involves supporting the CBO Manager in the rollout of ICT services, ensuring optimal performance, security" style="border-bottom: 1px dotted #007bff !important;">security, and reliability of the UN Common Network Infrastructure. The officer will provide high-quality IT support and customer service to UN agencies, adhering to service level agreements (SLAs) and organizational standards. The position requires a client-centric approach and refined interpersonal skills to effectively support a diverse client base within the CBO Unit in Tanzania. The officer will also be involved in the deployment of network monitoring tools, maintenance of mobile network services, and coordination of performance management discussions with stakeholders.
Duties and Responsibilities:
The ICT Support Officer will be responsible for providing client service and technical ICT support to the UN Common Network Infrastructure. Key responsibilities include establishing client requirements efficiently, ensuring compliance with SLAs, deploying network monitoring tools, optimizing internet connectivity, and managing service interruptions. The officer will conduct regular meetings with Internet Service Providers (ISPs) and the United Nations Department of Safety and Security (UNDSS) to ensure smooth service delivery. Additionally, the officer will coordinate performance management discussions, contribute to the ICT Work Group, and participate in training and development opportunities. Other duties may include supporting the activation and management of global systems and participating in internal committees as required.
Required Qualifications:
Candidates must possess a university degree in ICT or a closely related field, with additional professional training in customer service being highly desirable. A minimum of 6 years of experience in a similar role is required, demonstrating a strong client service orientation in a technical environment. The candidate should have experience coordinating technical service delivery for diverse clients and fostering performance management discussions. Strong soft skills and a customer-centric approach are essential for effectively handling client issues and queries.
Educational Background:
The educational requirement for this position includes a university degree in Information and Communication Technology (ICT) or a closely related field. Additional professional training in customer service is considered a significant advantage, as it enhances the candidate's ability to interact effectively with clients and manage service delivery.
Experience:
The position requires a minimum of 6 years of relevant experience in a similar role, particularly in client service within a technical environment. Candidates should have a proven track record of coordinating technical service delivery for diverse clients and managing operational planning. Experience in fostering performance management discussions and demonstrating a customer-centric approach in handling client issues is crucial for success in this role.
Languages:
Fluency in English and Swahili is mandatory for this position, with Level C proficiency required. This bilingual capability is essential for effective communication with a diverse range of stakeholders and clients within the UN system in Tanzania.
Additional Notes:
This position is based in Dar es Salaam, Tanzania, and is part of the Common Back Office initiative, which is currently being rolled out in phases. The role is full-time and involves collaboration with various UN agencies. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees during the application process, and all employment decisions are made based on merit and organizational needs. Selected candidates will undergo rigorous reference and background checks.
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving nutrition. WFP's vision emphasizes diversity, inclusion, and a healthy work environment, aligning with its core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. WFP has been recognized for its efforts, notably receiving the Nobel Peace Prize in 2020, and continues to invest in the personal and professional development of its employees through various training and mobility opportunities.
Job Overview:
The ICT Support Officer position is integral to the Common Back Office (CBO) initiative, which aims to streamline operational areas across UN agencies in Tanzania by harmonizing procedures and consolidating support services. This role involves supporting the CBO Manager in the rollout of ICT services, ensuring optimal performance, security" style="border-bottom: 1px dotted #007bff !important;">security, and reliability of the UN Common Network Infrastructure. The officer will provide high-quality IT support and customer service to UN agencies, adhering to service level agreements (SLAs) and organizational standards. The position requires a client-centric approach and refined interpersonal skills to effectively support a diverse client base within the CBO Unit in Tanzania. The officer will also be involved in the deployment of network monitoring tools, maintenance of mobile network services, and coordination of performance management discussions with stakeholders.
Duties and Responsibilities:
The ICT Support Officer will be responsible for providing client service and technical ICT support to the UN Common Network Infrastructure. Key responsibilities include establishing client requirements efficiently, ensuring compliance with SLAs, deploying network monitoring tools, optimizing internet connectivity, and managing service interruptions. The officer will conduct regular meetings with Internet Service Providers (ISPs) and the United Nations Department of Safety and Security (UNDSS) to ensure smooth service delivery. Additionally, the officer will coordinate performance management discussions, contribute to the ICT Work Group, and participate in training and development opportunities. Other duties may include supporting the activation and management of global systems and participating in internal committees as required.
Required Qualifications:
Candidates must possess a university degree in ICT or a closely related field, with additional professional training in customer service being highly desirable. A minimum of 6 years of experience in a similar role is required, demonstrating a strong client service orientation in a technical environment. The candidate should have experience coordinating technical service delivery for diverse clients and fostering performance management discussions. Strong soft skills and a customer-centric approach are essential for effectively handling client issues and queries.
Educational Background:
The educational requirement for this position includes a university degree in Information and Communication Technology (ICT) or a closely related field. Additional professional training in customer service is considered a significant advantage, as it enhances the candidate's ability to interact effectively with clients and manage service delivery.
Experience:
The position requires a minimum of 6 years of relevant experience in a similar role, particularly in client service within a technical environment. Candidates should have a proven track record of coordinating technical service delivery for diverse clients and managing operational planning. Experience in fostering performance management discussions and demonstrating a customer-centric approach in handling client issues is crucial for success in this role.
Languages:
Fluency in English and Swahili is mandatory for this position, with Level C proficiency required. This bilingual capability is essential for effective communication with a diverse range of stakeholders and clients within the UN system in Tanzania.
Additional Notes:
This position is based in Dar es Salaam, Tanzania, and is part of the Common Back Office initiative, which is currently being rolled out in phases. The role is full-time and involves collaboration with various UN agencies. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees during the application process, and all employment decisions are made based on merit and organizational needs. Selected candidates will undergo rigorous reference and background checks.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.
