Technical Support Services Assistant

Job Posting Organization:
The job posting organization is the United Nations Development Programme (UNDP), which is a global development network of the United Nations. Established in 1965, UNDP operates in approximately 170 countries and territories, working to eradicate poverty and reduce inequalities through sustainable development. The organization focuses on various areas including democratic governance, peacebuilding, climate change, and disaster resilience, and has a mission to empower lives and build resilient nations. UNDP is committed to promoting gender equality and the empowerment of women, and it values diversity and inclusion in its workforce.

Job Overview:
The Technical Support Services Assistant plays a vital role in the Common Services Section (CSS) at the United Nations Campus in Bonn. This position is responsible for providing logistical, technical, and administrative support for the operation and maintenance of conference facilities. The assistant will ensure the smooth delivery of meetings and events, assist with information and communication technology (ICT), and provide cross-functional support to other services within CSS. The role requires hands-on technical support, oversight of key ICT and network systems, and contributions to the execution of large-scale, multi-agency events. The incumbent will work closely with the Administrative Associate and other team members to meet the operational demands of the UN Bonn campus, which hosts around 150-170 events annually, requiring high-standard conference and meeting facilities.

Duties and Responsibilities:
The duties and responsibilities of the Technical Support Services Assistant include:

• Technical Support and Maintenance of Conference Facilities: - Assist with daily operations, maintenance, and troubleshooting of conference room systems and technologies. - Support preventive maintenance and inspections of conference equipment and digital networks. - Assist in the installation and configuration of ICT and AV equipment in conference rooms. - Maintain and operate the UN Bonn digital signage system. - Provide basic IT and conferencing support, ensuring readiness of rooms and systems. - Maintain technical inventories, documentation, and service usage statistics. - Draft standard communications and support documentation related to technical operations.
• Logistical and Administrative Support for Conference Operations: - Arrange room setup and readiness prior to events, including furniture arrangement and tech installation. - Provide hands-on physical assistance during events to address logistical or technical issues. - Coordinate with external vendors for conference-related goods and services. - Assist with AV and ICT equipment installation and monitor its functioning during conferences. - Manage conference bookings and associated administrative follow-up. - Maintain records of equipment, assets, and installations used in conference and ICT areas. - Assist with invoices, cost tracking, and accounting of conference services. - Support procurement processes related to conferencing and logistics.
• Content and Information Services Management: - Support maintenance and updating of the UN Bonn intranet with relevant content. - Assist in managing content for digital signage and wayfinding systems. - Support content creation for conference facilities and CSS areas. - Ensure consistency in branding, content accuracy, and timeliness of signage displays. - Maintain internal documentation related to digital communications assets.
• Cross-functional and Ad Hoc Support: - Liaise with other CS teams on infrastructure and maintenance projects. - Support emergency response or continuity efforts if required. - Contribute to continuous improvement initiatives related to conference services and shared infrastructure. - Assist with other administrative tasks as required.

Required Qualifications:
The required qualifications for the Technical Support Services Assistant position include: - Secondary education with training or certificate in logistics, audio visuals, media technology, design, or ICT is required. - A university degree (Bachelor’s degree) in a relevant field is desirable but not mandatory. - A minimum of 5 years of experience in conference and event support, technical/logistical operations, or media technology/design is required if the candidate has secondary education or a relevant certificate. If the candidate holds a bachelor’s degree, a minimum of 2 years of experience is required. - Experience in at least two of the following areas is required: proficiency in digital tools and platforms, basic IT troubleshooting, content management systems (CMS), digital signage systems, video editing and post-production tasks, knowledge of audiovisual systems, and event organization.

Educational Background:
The educational background needed for the Technical Support Services Assistant position includes: - A secondary education with relevant training or certification in logistics, audio visuals, media technology, design, or ICT is required. - A Bachelor’s degree in a relevant field is desirable but not a strict requirement. This educational background ensures that the candidate has foundational knowledge and skills necessary for the technical and logistical aspects of the role.

Experience:
The level of experience needed for the Technical Support Services Assistant position includes: - A minimum of 5 years of relevant experience if the candidate has secondary education or a relevant certificate. - A minimum of 2 years of relevant experience if the candidate holds a Bachelor’s degree. - Experience in supporting conferences or events, including physically demanding manual setup and handling of conferencing equipment and furniture, is an asset. - Knowledge of UN administrative rules, processes, and procedures is also beneficial, as is experience in working in a multicultural and multilingual environment.

Languages:
Fluency in English and German is required for this position. Knowledge of another UN official language is considered an asset, which would enhance communication capabilities within the diverse environment of the UN.

Additional Notes:
Additional notes regarding the Technical Support Services Assistant position include: - The position is for local recruitment only, open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. - The initial appointment is for 12 months, and continuation beyond this period is contingent upon successful completion of a probationary period. - All travel, interview, and relocation costs incurred to take up the appointment at the duty station in Bonn are at the expense of the applicant. - UNDP values diversity and encourages qualified applicants from all backgrounds to apply, ensuring that employment decisions are based on merit and suitability for the role.