Intake and Support Worker LVP

Job Posting Organization:
54 Reasons is a prominent organization that is part of the delivery of the Leaving Violence Program, a nationally funded initiative by the Australian Government. The organization is dedicated to supporting individuals who are leaving or have recently left violent relationships. It aims to provide essential services and support to victim-survivors, ensuring they have access to financial assistance, safety planning, and tailored referrals. The organization operates with a mission to empower and protect those affected by domestic violence, and it is committed to inclusivity, offering services to all eligible individuals regardless of gender or visa status. With a workforce of approximately 600 employees, 54 Reasons prides itself on its diverse and inclusive culture, fostering a supportive environment for both staff and clients.

Job Overview:
The Intake and Support Worker position is a crucial role within the Leaving Violence Program, where the selected candidate will be responsible for providing empathetic support to individuals who are navigating the challenges of leaving violent relationships. This role is fully remote, allowing for flexibility in work hours, and requires the worker to engage with clients primarily through phone and online communications. The worker will serve as the first point of contact for victim-survivors, conducting risk assessments, developing safety plans, and connecting clients with appropriate support services. The position demands a compassionate approach, as the worker will handle sensitive conversations and assess the risks faced by clients. The ideal candidate will thrive in a fast-paced environment and be committed to making a positive impact in the lives of those affected by violence.

Duties and Responsibilities:
The duties and responsibilities of the Intake and Support Worker include answering calls and online inquiries with empathy and professionalism, conducting thorough risk assessments related to family, domestic, and sexual violence, and developing detailed safety plans with victim-survivors. The worker will explain program eligibility and guide clients through the application process, connect them to appropriate support services, and assist with safety planning and mandatory reporting as required. Additionally, the worker will monitor evolving risks and update support plans accordingly, maintain accurate records using Salesforce, and collaborate with colleagues and partner services. The role also involves tracking working time and queue management through systems like Genesys, contributing to program improvements, and being flexible to undertake various functions across the client journey as program needs evolve.

Required Qualifications:
To qualify for this position, candidates must possess a Bachelor’s degree in social work or an equivalent qualification. They should be eligible for registration with at least one professional body such as AASW, ACA, AHPRA, or PACFA. Candidates must also be willing to undergo necessary checks, including a Working with Children Check and a National Police Check, and must have the right to work in Australia. Availability to work between 8:00 am and 6:00 pm in their respective time zone is also required.

Educational Background:
The educational background required for this position includes a Bachelor’s degree in social work or a related field. This educational foundation is essential for understanding the complexities of domestic violence and the necessary support mechanisms for victim-survivors. Candidates should have a solid grasp of social work principles and practices, particularly in crisis intervention and support services.

Experience:
Candidates should have proven experience in a support line, intake and triage, crisis response, or high-volume client support role. Experience in telephone or online intake in a relevant context is highly regarded. Extensive hands-on experience in conducting risk assessments and developing safety plans in family, domestic, and sexual violence contexts is essential. Additionally, candidates should have experience engaging with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples, and must be confident in using client management systems such as Salesforce.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with clients. Additional language skills that reflect the diversity of the Australian population may be considered advantageous, particularly for engaging with non-English speaking clients.

Additional Notes:
This position offers both permanent full-time and part-time roles, with a minimum commitment of three days per week. The work is conducted during business hours, Monday to Friday, and is fully remote, allowing for flexibility in work arrangements. The organization offers an award rate salary at SCHADS Level 5.1, currently set at $51.00 per hour, along with superannuation and full salary packaging benefits. Employees are encouraged to take advantage of multiple additional leave options and are supported in their workplace wellness through access to a confidential Employee Wellbeing Program. The organization actively promotes diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander candidates and those from culturally and linguistically diverse backgrounds. The application process is designed to be straightforward and accessible, reflecting the organization's commitment to inclusivity.