Operations Assistant (Field Support)

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and has since been a key player in the field of international migration. The organization focuses on the organized movement of persons in need of migration assistance, which has been a fundamental aspect of its operations. IOM has facilitated the international transport of over 15 million migrants and refugees globally. The organization operates through various missions worldwide, with its Movement Operations departments coordinated under the division of Resettlement and Movement Management (RMM) at IOM’s Geneva Headquarters. IOM's mission is to ensure humane and orderly migration for the benefit of all, and it operates in numerous countries, providing support and assistance to migrants and refugees.

Job Overview:
The Operations Assistant (Field Support) plays a crucial role in the field operations of IOM, specifically in the area of movement operations. This position is supervised by the Movement Operations Manager and the Senior Operations Assistant, Movement and Data Processing. The primary responsibility of the Operations Assistant is to undertake various movement operations activities in the field, which may include working at airports, transit centers, or other facilities. The role requires a proactive approach to assist migrants and refugees throughout their journey, ensuring their safety, security" style="border-bottom: 1px dotted #007bff !important;">security, and comfort. The Operations Assistant must be prepared to work in dynamic environments and provide support during critical moments of the migration process, including transportation coordination and assistance at transit facilities.

Duties and Responsibilities:
The Operations Assistant (Field Support) has a comprehensive set of duties and responsibilities, including:

• Undertaking field support activities in designated areas, such as airports or transit centers.
• Performing airport services, including verifying travel documentation and assisting with airport formalities.
• Assisting individuals at transit centers with sign-in, orientation, and support during their stay.
• Providing assistance for extended periods, ensuring the needs of individuals are met.
• Coordinating transportation logistics and ensuring proper identity verification.
• Offering support for selection missions and providing interpretation services as needed.
• Maintaining communication with supervisors and reporting any issues promptly.
• Ensuring confidentiality and integrity of paperwork in compliance with data protection rules.
• Performing additional duties as assigned by supervisors.

Required Qualifications:
Candidates must possess a minimum of four years of working experience with a secondary education or two years of experience with a Bachelor’s degree. Experience in Movement Operations or transportation is highly advantageous. Candidates should also demonstrate strong interpersonal and communication skills, as well as proficiency in Microsoft Word, Excel, and internet usage. The ability to work effectively in a team and manage tasks efficiently is essential for this role.

Educational Background:
The educational requirements for this position include a secondary education diploma or a Bachelor’s degree from an accredited university. The universities must be recognized in the UNESCO World Higher Education Database. This educational background is crucial for understanding the complexities of movement operations and the support required for migrants and refugees.

Experience:
The ideal candidate should have prior experience in Movement Operations or related transportation fields. This experience is vital for understanding the operational challenges and requirements of assisting migrants and refugees during their journey. Familiarity with the processes involved in international migration assistance will be beneficial for the role.

Languages:
Fluency in English and Romanian is mandatory for this position, both in oral and written forms. Additionally, working knowledge of Ukrainian and/or Russian is considered an advantage. Proficiency in these languages will be assessed during the selection process, which may include written and oral evaluations. IOM's official languages also include French and Spanish, which may be beneficial in certain contexts.

Additional Notes:
This position is subject to local recruitment, and only candidates with a valid residence and work permit for Moldova will be considered. The appointment will depend on the candidate's medical fitness, residency verification, and necessary government authorizations. IOM has a zero-tolerance policy regarding misconduct and discrimination, ensuring a safe and respectful environment for all staff and beneficiaries. The recruitment process does not involve any fees, and candidates are encouraged to apply through the IOM online recruitment system.