ICT Manager

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Position Title: ICT Manager
Location: Juba
Country: South Sudan
Deadline Date: 19 February 2025

Job Details

Job Posting Organization:
Action Against Hunger (ACF) is a global humanitarian organization that aims to end hunger and promote nutrition and security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. Established in 1979, ACF operates in over 50 countries, employing thousands of staff dedicated to providing assistance in emergency situations and supporting long-term development initiatives. The organization focuses on addressing the root causes of hunger and malnutrition, advocating for policy changes, and implementing programs that empower communities to achieve sustainable food security. ACF is committed to ensuring that its operations are guided by principles of accountability, transparency, and respect for the dignity of all individuals.

Job Overview:
The ICT Manager plays a pivotal role in overseeing and managing the IT infrastructure of Action Against Hunger, ensuring that technology is effectively utilized to support humanitarian operations. This position involves designing, implementing, and maintaining ICT systems that enhance operational efficiency, data security, and communication across various field offices. The ICT Manager is responsible for training staff on ICT tools, troubleshooting technical issues, and collaborating with global and regional ICT teams to implement best practices. Furthermore, the manager will lead the development and execution of IT strategies that align with ACF's mission, ensuring that digital tools and solutions effectively support emergency response, program management, and field operations. The role requires a proactive approach to developing digital transformation initiatives aimed at improving program delivery and operational effectiveness in humanitarian settings.

Duties and Responsibilities:
The ICT Manager's duties encompass a wide range of responsibilities, including but not limited to: developing and implementing ICT strategies that align with ACF's mission; maintaining secure and efficient IT systems, networks, and cloud services across country and field offices; implementing robust cybersecurity measures and data protection protocols; providing technical support and training to staff on ICT tools; integrating technology into humanitarian programs for improved data collection and reporting; overseeing the procurement and maintenance of IT hardware and software; collaborating with internal teams and external partners to optimize ICT solutions; and coordinating local flight bookings for passengers and cargo. The manager will also be responsible for establishing and enforcing ICT policies and procedures, ensuring compliance with donor requirements, and conducting regular security audits and risk assessments.

Required Qualifications:
Candidates must possess a Master's Degree in Computer Science, Industrial System Engineering, Information Technology, or a related field. Additionally, a minimum of 5 years of relevant work experience is required, along with certifications related to software and hardware systems. Strong technical skills in various software applications, a responsible attitude, and a mature understanding of the nature of the work are essential. The ability to work under pressure, excellent communication skills, and a willingness to support other departments are also critical qualifications for this role.

Educational Background:
The educational background required for the ICT Manager position includes a Master's Degree in Computer Science, Industrial System Engineering, Information Technology, or a closely related field. This advanced degree is essential to ensure that the candidate possesses the necessary theoretical knowledge and practical skills to effectively manage the organization's IT infrastructure and support its humanitarian operations.

Experience:
The position requires a minimum of 5 years of relevant work experience in information technology management, particularly in a humanitarian or development context. Candidates should have a proven track record of successfully managing IT infrastructure, implementing ICT strategies, and providing technical support in challenging environments. Experience in training staff on ICT tools and systems is also highly desirable, as is familiarity with cybersecurity protocols and data protection regulations.

Languages:
Fluency in English is mandatory for this position, as it is the primary language of communication within the organization and with external stakeholders. Proficiency in Arabic is also required, given the operational context in South Sudan. Additional language skills may be considered an asset, particularly if they enhance communication with local communities and partners.

Additional Notes:
The ICT Manager position is a full-time role that requires regular attendance at the office, with the expectation of working at least five days per week. The candidate must be available to work outside normal office hours or on weekends as needed. Travel is a significant component of this role, as the ICT Manager will be required to visit field locations, which may involve exposure to precarious settings and basic living conditions. The organization is committed to providing equal employment opportunities and adheres to all applicable laws governing nondiscrimination in employment. Applications will be reviewed on a rolling basis, with a deadline for submission set for 19 February 2025.