Account Assistant

CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services. Overview of position CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, HR & project management services. CTG enables public and private sectors to focus on their core business & mitigate risks. Role objectives Specific responsibilities will include but not be limited to: HR management. Operational management. Personnel management. Business development. Financial management. HR management: Assist Account Manager to manage assigned clients. Responsible for meeting client objectives in accordance with contracted scope of work. Ensure total client satisfaction with the services being provided. Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames. Responsible for ensuring deployment plans, administrative documents, system and personnel management SOP's are in place & complied. Operational management: Provide assistance with ensuring compliance with local labor law. Ensure an understanding of CTG’s Duty of Care (DOC), evacuation & medevac plans. Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required. Management of 3rd party security" style="border-bottom: 1px dotted #007bff !important;">security, accommodation & other local service providers. Understand the contracted terms of all accommodation, security & logistics support with the assistance of the Country Manager where required. Management of crisis situation in accordance with the CTG crisis management SOP. Personnel management: Support the recruitment department for new deployments. Responsible for deliverables against the provided mobilization plan for new contracts. Ensure all consultants are issued with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client. Responsible for consultant DOC & knowledge sharing on security threats & incidents. Approving consolidated payroll spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization. Performance reviews: Review consultant’s performance in accordance with client’s requirements. Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents. Business acquisition & growth: Actively promote CTG’s services & assist in building a network of key business partners & potential clients. Develop current & new client relationships through to contract negotiation. Represent CTG in meetings. Assist with the development of proposal responses. Project reporting This role reports to the Country Manager, Libya. Key competencies Education: - University Degree in a relevant field is essential, Master’s Degree in a relevant field will be an advantage. Skills: - Skills required for this job are typically acquired through the completion of an undergraduate degree & 3+ years of relevant experience. - Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required. - Experience in client management & relations. - Must be well versed in all MS Office applications & experienced in producing reports for management. - Self starter with good initiative & multi tasking skills who pays attention to detail, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication & strong interpersonal skills. Work Experience: - Minimum 3 years of experience in HR Management & client relations & / or minimum of 3 years of demonstrable relevant program & project management experience. - Experience working with UN or on other large donor funded project & programs. - Experience working for a global international organisation. - A knowledge of humanitarian & international development protocols & practices. Languages: - Fluency in English & Arabic, fluency in French is an advantage. Team management The selected candidate is expected to manage CTG consultants working on UN projects. Further information Qualified female candidates are encouraged to apply for this role.