Assistant Analyst - Workplace Technology Engineer

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international organization established to support the development of market economies and promote private and entrepreneurial initiatives in countries transitioning to market economies. Founded in 1991, EBRD operates in over 30 countries across Europe, Asia, and the Middle East, employing thousands of professionals dedicated to fostering sustainable development and economic growth. The bank's mission is to support the development of the private sector and promote sustainable investments that improve the quality of life in the regions it serves. EBRD is known for its commitment to inclusiveness, innovation, trust, and responsibility, which are core values that guide its operations and interactions with stakeholders.

Job Overview:
The analyst" style="border-bottom: 1px dotted #007bff !important;">Assistant Analyst position is designed for individuals who are eager to learn and grow within the field of workplace technology. This role supports the implementation, maintenance, and basic troubleshooting of EBRD's platforms and software solutions. The Assistant Analyst will work under the guidance of more experienced colleagues, completing assigned tasks that involve routine coding or infrastructure tasks. The position emphasizes a continuous learning mindset, where the individual is expected to seek feedback, ask for help when needed, and actively participate in engineering communities of practice. The role also involves supporting agile methodologies, ensuring that work is completed efficiently and in line with expectations, while maintaining a focus on quality and user experience. The Assistant Analyst will be responsible for managing costs and budgets, ensuring that deliverables meet acceptance criteria, and adopting a user-centered approach to enhance IT services.

Duties and Responsibilities:
The Assistant Analyst will be responsible for several key duties and responsibilities, including:

• Engineering Excellence: Continuously improve technical skills by learning from experienced colleagues and adhering to best practices and coding standards.
• Agile Ways of Working: Support agile methodologies by keeping tasks updated, participating in stand-ups, planning sessions, and retrospectives, and embracing feedback for continuous improvement.
• Managing Cost and Budget: Utilize appropriate tools to track time and effort, ensuring efficient completion of work.
• Quality Assurance: Ensure all deliverables meet acceptance criteria and comply with documented procedures, seeking peer reviews when necessary.
• Cybersecurity Awareness: Maintain a 'secure first' mindset, following agreed principles and practices to protect EBRD systems and data.
• User Experience: Adopt a user-centered approach, responding effectively to incidents, supporting feature requests, and creating knowledge articles.
• Workplace Technology Support: Provide basic troubleshooting for various devices and applications, assist with hardware repairs, and log/manage tickets in ServiceNow.
• Customer-Centric Culture: Promote positive user engagement and continuous improvement in service delivery.

Required Qualifications:
Candidates for the Assistant Analyst position should possess a degree or equivalent practical experience in a relevant field. They should have basic knowledge of end-user support, including familiarity with devices, applications, and operating systems such as Windows, macOS, iOS, and Android. An understanding of network, security" style="border-bottom: 1px dotted #007bff !important;">security, and recovery fundamentals is essential, along with developing problem-solving and analytical skills. Strong communication and interpersonal skills are required to engage effectively with users and team members, and the ability to work collaboratively in a multicultural environment is crucial. Awareness of IT security, data protection, and compliance principles is also necessary, and certifications such as ITIL Foundation, Microsoft, or CompTIA A+ are desirable.

Educational Background:
The educational background required for the Assistant Analyst position includes a degree in a relevant field or equivalent practical experience. This educational foundation should provide candidates with the necessary technical knowledge and skills to support workplace technology effectively.

Experience:
The position requires candidates to have a basic level of experience in end-user support and familiarity with workplace technology. While specific years of experience may not be mandated, candidates should demonstrate a willingness to learn and develop their skills under the guidance of more experienced colleagues. Experience in a multicultural environment and the ability to collaborate effectively with diverse teams is highly valued.

Languages:
Fluency in English is mandatory for this position, as effective communication is essential in a multicultural workplace. Knowledge of additional languages is considered beneficial and may enhance a candidate's profile, particularly in a diverse organization like EBRD.

Additional Notes:
The Assistant Analyst position is a permanent role with a regular contract type. The deadline for applications is set for October 19, 202

• The EBRD promotes a hybrid workplace that offers flexibility to teams and individuals, emphasizing trust and connectedness. The organization is committed to diversity and inclusion, encouraging candidates from various backgrounds to apply. Additionally, EBRD provides a comprehensive suite of competitive benefits and prioritizes employee well-being.