Communications Officer/CMS Specialist

Job Posting Organization:
The International Monetary Fund (IMF) is a global organization established to promote international monetary cooperation, facilitate sustainable economic growth, and reduce poverty around the world. Founded in 1944, the IMF has grown to include 190 member countries, each contributing to the organization's mission of fostering global economic stability. The IMF employs over 2,700 staff members from diverse backgrounds and operates in various countries, providing financial assistance, policy advice, and technical assistance to its member nations. The organization is committed to ensuring that its operations are transparent and accountable, and it actively engages with stakeholders to promote understanding of its work and objectives.

Job Overview:
The Communications Officer/CMS Specialist position within the IMF's Communications Department (COM) is a critical role that focuses on managing and optimizing digital content across the IMF's websites, particularly IMF.org and other related platforms. The successful candidate will be responsible for content publishing, website maintenance, and ensuring that all digital content aligns with the IMF's strategic communication goals. This role requires a hands-on approach to managing content updates, performing quality assurance, and applying best practices in metadata management and search engine optimization (SEO). The Communications Officer will work closely with various stakeholders, including technical teams and business partners, to ensure that the content is accurate, accessible, and engaging for both internal and external audiences. The position demands a proactive attitude towards improving user experience and enhancing the visibility of IMF publications and resources.

Duties and Responsibilities:
The key responsibilities of the Communications Officer/CMS Specialist include:

• Content Publishing and Website Management: Create, update, and publish content in Sitecore XM Cloud using approved templates and components. Manage content updates across multiple websites and language versions. Support content migrations, content audits, and ongoing site maintenance. Perform quality assurance (QA) reviews to ensure content accuracy, functionality, accessibility, and compliance with publishing standards.
• Content Optimization and Metadata Management: Maintain metadata, tagging, indexing, and content taxonomy standards across digital platforms. Apply SEO, GEO, and AEO best practices, including page titles, descriptions, alt text, and internal linking. Ensure consistent metadata and content governance practices to improve discovery and user experience. Monitor website performance and engagement metrics and recommend content improvements.
• Stakeholder Support and Coordination: Partner with business stakeholders to gather requirements, manage content requests, and resolve publishing issues. Coordinate with technical teams and vendors, escalating development-related issues when necessary. Support the delivery of high-quality digital content that advances the IMF’s communications and outreach objectives. Collaborate with colleagues across the Communications Department and the wider institution on content and publishing initiatives. Contribute to other divisional and departmental projects as required.

Required Qualifications:
The ideal candidate should possess an advanced university degree or equivalent in communications, international relations, languages, or a related field. Alternatively, a university degree with six years of relevant professional experience is acceptable. The candidate must have hands-on experience with enterprise content management systems (CMS), particularly Sitecore XM Cloud, and should be familiar with managing multilingual websites and web publishing workflows. A strong understanding of metadata management, content taxonomy, and SEO best practices is essential. Experience with web analytics tools, such as Adobe Analytics or Google Analytics, is also required. Familiarity with digital publishing tools and graphic design software, such as Adobe Creative Suite, is desirable. The candidate should demonstrate project coordination and organizational skills, with the ability to manage multiple priorities and deadlines simultaneously. Strong analytical and problem-solving capabilities, along with excellent interpersonal and communication skills, are crucial for this role.

Educational Background:
Candidates should have an advanced university degree in communications, international relations, languages, or a related field. Alternatively, a university degree with six years of relevant professional experience is acceptable. This educational background ensures that the candidate has the necessary theoretical knowledge and practical skills to excel in the role of Communications Officer/CMS Specialist.

Experience:
The position requires significant experience in content management and digital publishing. Candidates should have hands-on experience with enterprise content management systems (CMS), particularly Sitecore XM Cloud, and experience managing multilingual websites and web publishing workflows. A minimum of six years of relevant professional experience is preferred, which should include working with component-based design systems and reusable content components, as well as familiarity with web analytics tools to monitor performance and audience engagement.

Languages:
Proficiency in English is mandatory for this position. Additionally, proficiency in another language, particularly Russian or Japanese, is considered an asset and would enhance the candidate's qualifications for the role. Strong communication skills in multiple languages can facilitate better stakeholder engagement and content accessibility.

Additional Notes:
This position is a one-year contractual appointment, with the possibility of renewal for up to four years of cumulative contractual service, depending on performance, budget availability, and ongoing business needs. The IMF is committed to diversity and inclusion in its workforce and welcomes requests for reasonable accommodations for disabilities during the selection process. The organization emphasizes a non-discriminatory approach to employment, classification, promotion, and assignment of staff.