Communications Assistant (Two Positions)

Job Posting Organization:
The United Nations Economic Commission for Africa (UNECA) is dedicated to delivering ideas and actions for an empowered and transformed Africa, guided by the 2030 Sustainable Development Goals (SDGs) and Agenda 206

• Established to address the continent's challenges, UNECA operates with a mission to provide innovative solutions and policy options that foster economic diversification and job creation. The organization emphasizes the importance of regional responses to global governance issues and advocates for Africa's position on the global stage. UNECA is a premier knowledge institution that collaborates with various stakeholders to implement its strategic directions, which include developing financing models for infrastructure and addressing social inclusion and peace security" style="border-bottom: 1px dotted #007bff !important;">security challenges. The organization is headquartered in Addis Ababa, Ethiopia, and plays a crucial role in shaping the continent's development agenda through research, policy analysis, and capacity-building initiatives.

Job Overview:
The Communications Assistant position is integral to the Publications & Conference Management Section (PCMS) within the Administration and Conference Management Division (ACMD) at UNECA. The role involves supporting the dissemination of information and enhancing visitor engagement at the Africa Hall Visitors Centre. The assistant will be responsible for greeting and receiving visitors, conducting tours, and providing accurate information to diverse groups, including tourists, students, and VIPs. The position requires a proactive approach to marketing and communications projects, assisting in the preparation of informational materials, and coordinating content to promote the Visitors Centre effectively. The assistant will also engage in data collection and analysis, contributing to knowledge management and decision-making processes. This role is designed for individuals who are enthusiastic about communication and have a strong commitment to enhancing the visitor experience at UNECA.

Duties and Responsibilities:
The Communications Assistant will undertake a variety of responsibilities, including:

• Greeting and receiving visitors in a friendly manner, acting as an ambassador for the Africa Hall Visitors Centre.
• Conducting in-person and virtual tours, providing accurate information and directions to various visitor groups.
• Answering visitor inquiries with energy and friendliness, ensuring a positive experience.
• Staying informed about new developments and effectively communicating this information to visitors.
• Assisting with marketing and communications projects related to the Visitors Centre, including preparing and updating informational materials and supporting promotional activities.
• Monitoring visitor safety and overall actions to ensure a secure environment.
• Collecting and analyzing data, preparing presentations and reports for information sharing and decision-making.
• Updating visual materials such as web pages and brochures.
• Performing other duties as assigned by supervisors.

Required Qualifications:
Candidates must demonstrate professionalism and knowledge of strategic communications principles and practices. They should possess strong presentation and communication skills, including storytelling ability and audience adaptation. Critical thinking and the ability to analyze and interpret data are essential. The candidate should be conscientious, efficient, and motivated by professional concerns, showing persistence in overcoming challenges. A client-oriented approach is crucial, as is the ability to work collaboratively in a team environment, valuing others' ideas and expertise while placing team goals above personal agendas.

Educational Background:
A high school diploma or equivalent is required for this position. Candidates with education in fields such as history, political science, international relations, tourism and hospitality, communication, journalism, heritage studies, cultural studies, marketing, or business administration will have an advantage. Knowledge of strategic communications and risks to information integrity is also beneficial.

Experience:
A minimum of five years of relevant experience in roles such as tour guiding, communication, journalism, public information, marketing, or tourism and hospitality is required. This experience requirement is reduced to three years for candidates who hold a first-level university degree or higher, reflecting the organization's commitment to attracting qualified individuals with diverse backgrounds.

Languages:
The working languages of the United Nations Secretariat are English and French. For this position, proficiency in either English or French is mandatory. Knowledge of additional languages such as Amharic, Arabic, or Mandarin is considered desirable, enhancing the candidate's ability to engage with a broader audience and contribute to the organization's multilingual environment.

Additional Notes:
The job does not specify the contract duration or seniority level, but it is implied that the positions are full-time roles within the UNECA framework. The organization is likely to recruit nationally, focusing on candidates who can effectively communicate and engage with the local and international community. Compensation and benefits details are not provided in the job description.