General Protection Officer – Case Management

Job Posting Organization:
The Danish Refugee Council (DRC) is one of the world’s leading non-governmental organizations (NGOs) focused on responding to displacement. Established in 1956, DRC has been registered in Bangladesh since 201

• The organization has grown significantly since its inception and now operates in multiple countries, providing support to displaced populations and host communities. DRC's mission is to protect the rights of refugees and displaced persons and to provide them with the necessary assistance to rebuild their lives. In Bangladesh, DRC has launched integrated programs in response to the Rohingya influx, focusing on site management, shelter, non-food items (NFI), and protection. The organization has established area offices in Cox’s Bazar and a country office in Dhaka, employing a diverse team dedicated to humanitarian efforts.

Job Overview:
The General Protection Officer – Case Management plays a crucial role in the effective implementation of case management activities within the broader DRC protection program in Bangladesh. This position is vital for managing individual protection cases and providing structured psychosocial-support" style="border-bottom: 1px dotted #007bff !important;">psychosocial support (PSS) to vulnerable individuals. The officer will work under the technical guidance of the Protection Manager and Coordinator, with direct supervision from the Protection Team Leader (PTL). The role requires the officer to foster collaborative relationships with various humanitarian actors, governance structures, and other DRC teams, ensuring that case management activities align with donor requirements and DRC’s internal policies on reporting, accountability, and data protection. The officer will also represent DRC at field-level coordination platforms, contributing to the overall effectiveness of the protection program.

Duties and Responsibilities:
The General Protection Officer will conduct assessments of individual protection concerns identified during daily activities, providing Individual Protection Assistance (IPA) and making timely referrals to relevant humanitarian or service providers. The officer will identify cases requiring urgent intervention and provide direct accompaniment to service points when necessary. Training and ongoing support will be provided to field-level protection volunteers to enhance their capacity to assist persons of concern. The officer will collaborate with the Protection Team Leader to develop work plans, set priorities, and participate in regular case management meetings. Maintaining accurate and confidential case documentation and protection data is essential, as is contributing to internal and donor reporting by providing relevant information on protection trends and challenges. Building strong working relationships with stakeholders and liaising closely with protection and humanitarian partners will be key to promoting coordinated responses. The officer will also conduct Individual and Structured PSS sessions as required and ensure compliance with DRC operational procedures, including those related to security" style="border-bottom: 1px dotted #007bff !important;">security, finance, logistics, human resources, and administration.

Required Qualifications:
Candidates must have a minimum of two years of experience working directly with vulnerable communities or refugees in a protection case management capacity, preferably in humanitarian or displacement settings. Prior experience with an international or local NGO or United Nations agency is required. Proficiency in Chittagonian and Rohingya dialects is essential for effective community engagement. Strong communication skills in both written and spoken English and Bengali are necessary. Candidates should possess basic knowledge of narrative reporting and the ability to contribute to case summaries and donor reports. A demonstrated willingness to work in challenging field environments is important, along with strong organizational and time management skills. Proficiency in Microsoft Office applications and experience using data collection and reporting platforms is also required.

Educational Background:
The position requires a minimum university degree in social sciences, such as Social Work, Anthropology, Psychology, Development Studies, law, or relevant disciplines. A master’s degree in a relevant discipline is preferable, as it may enhance the candidate's understanding of complex social issues and improve their ability to manage protection cases effectively.

Experience:
Candidates should have at least two years of relevant experience in protection case management, particularly in humanitarian or displacement contexts. Experience working with vulnerable populations, including refugees, is crucial for understanding the unique challenges faced by these communities.

Languages:
Proficiency in English and Bengali at an advanced level is mandatory. Additionally, the ability to communicate effectively in Chittagonian and Rohingya dialects is essential for engaging with the local community and ensuring that protection services are accessible to those in need.

Additional Notes:
The position is a national employment contract with an employment band of H. The start date is as soon as possible, and the duty station is in Cox’s Bazar. The closing date for applications is 02 June 202

• DRC offers various benefits, including two bonuses paid on a pro-rata basis with the monthly salary, a mobile allowance, leave encashment, group life insurance including family coverage, dental and optical benefits, gratuity, and an excellent working environment with opportunities for growth and various learning and development platforms. All employees are expected to demonstrate DRC's five core competencies, which include striving for excellence, collaborating, taking the lead, communicating effectively, and demonstrating integrity. DRC is committed to gender equality and encourages female candidates to apply to bridge the gender gap.