Senior ERP Applications Assistant

Job Posting Organization:
The Organization for security" style="border-bottom: 1px dotted #007bff !important;">Security and Co-operation in Europe (OSCE) is an intergovernmental organization founded in 1975, with a mission to promote peace, stability, and democracy in Europe. The OSCE has 57 participating States and operates in various countries across Europe, Central Asia, and North America. The organization focuses on a comprehensive approach to security that includes politico-military, economic, environmental, and human aspects. The OSCE Secretariat, located in Vienna, supports the Chairpersonship and provides operational and administrative support to field operations and other institutions. The Department of Management and Finance (DMF) manages the material and financial resources of the organization, ensuring efficient and effective management of non-staff resources in support of OSCE programmatic activities.

Job Overview:
As a Senior ERP Applications Assistant, you will play a crucial role within the Information and Communications Technology Services (ICTS) Section, specifically in the Functional Support Unit (FSU). Your primary responsibility will be to deliver enterprise resource planning (ERP) applications and services to all OSCE personnel across various field missions and institutions. You will report directly to the Chief ICT, Functional Support, and will be expected to analyze and document business requirements, translating them into functional and technical specifications for ERP systems. This role requires a strong understanding of HR, Finance, and Materials Management domains, as well as the ability to optimize business processes and ensure alignment with best practices. You will lead the configuration, testing, and deployment of ERP enhancements, provide second- and third-level functional support, and conduct training sessions to improve ERP adoption among users. Your contributions will be vital in recommending emerging ERP features and ensuring compliance with organizational policies and data governance standards.

Duties and Responsibilities:
Your duties as a Senior ERP Applications Assistant will include:

• Analyzing and documenting business requirements and translating them into ERP functional and technical specifications across HR, Finance, and Materials Management domains.
• Documenting and optimizing end-to-end business processes within the ERP ecosystem, ensuring alignment with best practices and regulatory frameworks.
• Leading the configuration, testing, and deployment of ERP enhancements and new modules, ensuring quality and alignment with stakeholder expectations.
• Coordinating patch management, upgrades, and data migrations with technical teams to minimize system disruption.
• Delivering second- and third-level functional support, troubleshooting complex ERP issues, and acting as a liaison with vendor support teams.
• Designing and conducting targeted training sessions and user enablement initiatives to improve ERP adoption and self-sufficiency.
• Recommending emerging ERP features, automation tools, and analytics enhancements to improve operational efficiency.
• Ensuring ERP practices align with organizational policies, data governance standards, and audit requirements.
• Performing other related duties as required.

Required Qualifications:
To qualify for this position, candidates must have completed secondary education, supplemented by specialized training or formal studies in computer science. A first-level university degree in Finance, Materials Management/Supply Chain, HR, or Computer Science is desirable. Relevant certifications such as PRINCE2, Oracle Certified Professional, Oracle Cloud HCM, Agile/Scrum, or ITIL are also desirable. Candidates should possess a minimum of seven years of progressive experience in ERP functional analysis, configuration, and implementation, specifically using Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications. A university degree in a relevant field may substitute for up to two years of working experience for eligibility purposes. Experience in business process integration and optimization across core ERP modules is essential, along with hands-on experience in developing ERP functional specifications and conducting user acceptance testing (UAT). Strong analytical and problem-solving skills are required, as well as proficiency in developing reports using Oracle BI Publisher or equivalent reporting tools.

Educational Background:
Candidates must have completed secondary education, with additional specialized training or formal studies in computer science. A first-level university degree in Finance, Materials Management/Supply Chain, HR, or Computer Science is highly desirable, as it provides a foundational understanding necessary for the role. Relevant certifications in project management or ERP systems are also beneficial and can enhance a candidate's qualifications.

Experience:
Candidates should have a minimum of seven years of progressive experience in ERP functional analysis, configuration, and implementation. This experience should specifically involve working with Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications. Experience in business process integration and optimization across various ERP modules is crucial, as is hands-on experience in developing functional specifications and leading solution rollout activities. Familiarity with cloud-based ERP solutions and Robotic Process Automation (RPA) tools is highly desirable, as it reflects the evolving nature of ERP systems and their integration into organizational processes.

Languages:
Excellent oral and written communication skills in English are mandatory for this position. Strong interpersonal and communication skills are essential, as the role requires the ability to explain technical concepts to non-technical stakeholders and influence process owners. While English is the primary language required, knowledge of additional languages may be considered an asset, particularly in a multicultural environment such as the OSCE.

Additional Notes:
The position is a full-time, fixed-term contract with a monthly remuneration of approximately EUR 6,260, subject to social security deductions. OSCE salaries are exempt from taxation in Austria, and social benefits include participation in the Cigna medical insurance scheme and the OSCE Provident Fund. Appointments are typically made at Step 1 of the OSCE salary scale, with the possibility of an initial appointment at up to Step 3 in exceptional cases. Candidates should be aware that the OSCE does not reimburse expenses related to interviews, tests, visas, or relocation. The mandatory retirement age for contracted positions is 65 years, and candidates must be aware that OSCE appointments are subject to medical clearance. The OSCE is committed to diversity and inclusion within its workforce and encourages qualified candidates from all backgrounds to apply.