Tour Guide Coordinator

Job Posting Organization:
The United Nations Economic Commission for Africa (UNECA) is dedicated to delivering ideas and actions for an empowered and transformed Africa, guided by the 2030 Sustainable Development Goals (SDGs) and Agenda 206

• Established to address the continent's challenges, UNECA operates with a mission to provide macroeconomic and structural policy options, innovative financing models, and solutions to regional challenges, while advocating for Africa's position on global governance issues. The organization is a premier knowledge institution that collaborates with various stakeholders to bring global solutions to local problems, ensuring a comprehensive approach to development across the continent.

Job Overview:
The Tour Guide Coordinator position is situated within the Publications & Conference Management Section (PCMS) of the Administration and Conference Management Division (ACMD) at UNECA. The role is pivotal in managing the guided-tour operations, ensuring that all visitors, including VIPs and diplomats, receive a high-standard experience. The coordinator will be responsible for creating schedules, managing logistics, and addressing any interpersonal issues that arise during tours. This position requires a proactive approach to ensure seamless transitions for visitors and adherence to organizational standards. The coordinator will also support the collection of visitor feedback to enhance the overall experience and collaborate with the marketing team on outreach strategies. The role demands a blend of operational management, client orientation, and strategic communication skills to effectively represent UNECA and its mission.

Duties and Responsibilities:
The duties of the Tour Guide Coordinator include directing the end-to-end flow of guided-tour operations, creating daily and weekly schedules, managing logistics, and making real-time adjustments to ensure a fair workload among guides. The coordinator will act as the central point of contact for all visitors, managing complex inquiries and resolving grievances tactfully. Responsibilities also include monitoring guide performance, overseeing high-priority assignments such as VIP visits and special request tours, and ensuring compliance with organizational rules and professional ethics. The coordinator will assist in data collection and analysis, prepare presentations and reports, and update informational materials. Additional duties may involve liaising with IT, FMS, and security" style="border-bottom: 1px dotted #007bff !important;">security teams to maintain site safety and efficiency, as well as executing specialized assignments as needed.

Required Qualifications:
Candidates must possess a high school diploma, with additional education in fields such as history, political science, international relations, tourism and hospitality, communication, journalism, heritage studies, cultural studies, marketing, or public/business administration being advantageous. Knowledge of strategic communications principles, risks to information integrity, and skills in presentation, storytelling, and critical thinking are essential for this role. The ability to adapt to various audiences and maintain professionalism in all interactions is crucial.

Educational Background:
A high school diploma is required for this position. However, candidates with further education in relevant fields such as political science, international relations, or tourism will be viewed favorably. Understanding strategic communications and the ability to navigate complex information environments are key educational components that will support the candidate's success in this role.

Experience:
A minimum of seven years of experience in roles such as tour guide coordination, communication, journalism, public information, marketing, or tourism and hospitality is required. This experience is reduced to five years for candidates with a first-level university degree or higher. Familiarity with strategic communications and experience in data analytics or related areas are also desirable, as they will enhance the candidate's ability to perform effectively in this position.

Languages:
The working languages of the United Nations Secretariat are English and French, with proficiency in either language required for this position. Additionally, knowledge of Amharic, Arabic, and Chinese (Mandarin) is considered desirable, enhancing the candidate's ability to communicate with a diverse range of visitors and stakeholders. The UN Language Framework outlines the required proficiency levels for each language, ensuring that candidates meet the necessary communication standards.

Additional Notes:
This position is subject to local recruitment, meaning that candidates must be residents of Ethiopia or within commuting distance of the office. Staff members recruited locally are not eligible for international recruitment benefits. The United Nations emphasizes gender balance and encourages female candidates to apply. The organization is committed to creating a diverse and inclusive environment, and reasonable accommodations may be provided for applicants with disabilities. All applicants are encouraged to apply online promptly, as the job opening will be removed at 11:59 p.m. (New York time) on the deadline date.