Tour Guide

Job Posting Organization:
The United Nations Economic Commission for Africa (UNECA) is dedicated to delivering ideas and actions for an empowered and transformed Africa, guided by the 2030 Sustainable Development Goals (SDGs) and Agenda 206

• Established to address the continent's challenges, UNECA operates as a premier knowledge institution, focusing on macroeconomic and structural policy options, innovative financing models, and advocating Africa's position at the global level. The organization emphasizes regional solutions to transboundary challenges, particularly in peace, security" style="border-bottom: 1px dotted #007bff !important;">security, and social inclusion. It employs a diverse workforce and operates in multiple countries across Africa, aiming to foster economic diversification and job creation.

Job Overview:
The Tour Guide position at UNECA involves engaging with a variety of visitors, including tourists, students, and VIPs, to provide informative and friendly tours of the Africa Hall Visitors Centre. The role requires the individual to be an ambassador for the Centre, conducting both in-person and virtual tours while ensuring that visitors receive accurate information and directions. The Tour Guide will also assist in marketing and communication projects related to the Centre, preparing informational materials, and supporting promotional activities. The position demands a proactive approach to visitor engagement, safety awareness, and the ability to relay new information effectively. Additionally, the role includes data collection and analysis to support decision-making and knowledge management within the organization.

Duties and Responsibilities:
The Tour Guide will be responsible for greeting and receiving visitors, conducting tours, answering questions, and providing accurate information. The individual must remain informed about new developments and relay this information to visitors. Responsibilities also include assisting with marketing and communications projects, preparing and updating informational materials, and supporting promotional activities. The Tour Guide must be observant of visitors' safety and actions, assist with data collection and analysis, and prepare presentations and reports. Other duties may be assigned as needed, requiring flexibility and adaptability in a dynamic environment.

Required Qualifications:
Candidates must possess a high school diploma or equivalent. Education in fields such as history, political science, international relations, tourism and hospitality, communication, journalism, heritage studies, cultural studies, marketing, or business administration is advantageous. Knowledge of strategic communications principles, risks to information integrity, and critical thinking skills are essential for this role. The ability to adapt communication styles to different audiences and demonstrate professionalism in all interactions is also required.

Educational Background:
A high school diploma or equivalent is mandatory for this position. Additional education in relevant fields such as history, political science, international relations, tourism and hospitality, communication, journalism, heritage studies, cultural studies, marketing, or business administration is highly desirable. Candidates should have a solid understanding of strategic communications and the ability to navigate complex information environments.

Experience:
A minimum of five years of experience in roles such as tour guiding, communication, journalism, public information, marketing, or tourism and hospitality is required. For candidates with a first-level university degree or higher, the minimum experience requirement is reduced to three years. This experience should demonstrate the ability to engage with diverse audiences and manage visitor interactions effectively.

Languages:
The working languages of the United Nations Secretariat are English and French. For this position, proficiency in either English or French is required. Knowledge of additional languages such as Amharic, Arabic, or Chinese (Mandarin) is considered desirable, enhancing the candidate's ability to communicate with a broader range of visitors.

Additional Notes:
This position is subject to local recruitment, meaning candidates must be residents of Ethiopia or within commuting distance. Staff members recruited locally are not eligible for international allowances or benefits. The United Nations is committed to achieving gender balance and encourages female candidates to apply. The organization emphasizes the importance of diversity and inclusion in its workforce and provides reasonable accommodations for applicants with disabilities. The recruitment process does not involve any fees, and candidates are advised to apply online as soon as possible.