Online Volunteer for Nutritional Teleorientation Calls

Job Posting Organization:
The World Food Programme (WFP) is the largest humanitarian organization in the world, dedicated to saving lives in emergencies and providing food assistance to build pathways towards peace, stability, and prosperity for populations recovering from conflicts and disasters, as well as the impacts of climate change. Established as part of the United Nations, WFP operates in over 120 countries and territories, employing nearly 21,000 staff members globally. The organization aims to eradicate hunger and improve nutrition, particularly among vulnerable groups such as women and children, while also supporting smallholder farmers to enhance productivity and reduce food loss. WFP's mission is driven by a commitment to address the root causes of hunger and to provide immediate relief in times of crisis, ensuring that security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security is a fundamental right for all individuals.

Job Overview:
The role of the Online Volunteer for Nutritional Teleorientation Calls is crucial in contributing to the nutritional improvement of individuals affected by tuberculosis. The primary objective is to provide timely and varied food services to these individuals through an electronic food card mechanism, nutritional guidance, and effective communication. This position involves implementing a system that ensures that individuals affected by tuberculosis (PAT) receive complementary and varied nutrition during their treatment. The volunteer will engage in educational activities and nutritional assessments aimed at supporting the holistic recovery of these individuals. The role requires participation in training sessions to understand the project framework, nutritional content, and activity flow, ensuring that volunteers are well-equipped to provide quality teleorientation services. The volunteer will also be responsible for maintaining confidentiality and safeguarding personal data in compliance with WFP's protection policies.

Duties and Responsibilities:
As an Online Volunteer, your duties will include: - Participating in training sessions to understand the project framework and nutritional content. - Conducting teleorientation calls to individuals assisted by the WFP intervention. - Ensuring high-quality guidance during phone calls, treating all individuals with respect and dignity. - Recording information accurately in the MoDa platform, following WFP team guidelines. - Reporting any situations or incidents to the WFP team promptly. - Safeguarding personal data and maintaining confidentiality in accordance with WFP's protection policies. - Engaging in continuous learning and adapting to feedback to improve the quality of service provided.

Required Qualifications:
The ideal candidate should possess strong communication skills, particularly in a telephonic context, and demonstrate empathy and respect towards individuals affected by tuberculosis. Familiarity with nutritional guidelines and the ability to convey complex information in an understandable manner is essential. Volunteers should be comfortable using digital platforms for data entry and reporting, and must adhere to confidentiality protocols. A commitment to the mission of WFP and a passion for humanitarian work are highly valued.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in nutrition, public health, social work, or a related field would be beneficial. Volunteers should have a basic understanding of nutritional principles and the challenges faced by individuals affected by tuberculosis.

Experience:
Previous experience in a volunteer capacity, particularly in health, nutrition, or social services, is advantageous. Familiarity with telecommunication tools and platforms is also beneficial, as the role involves conducting calls and recording information digitally. Experience working with vulnerable populations is a plus, as it enhances the volunteer's ability to provide empathetic and effective support.

Languages:
Fluency in Spanish is mandatory, given the location and target population. Proficiency in English or other languages may be considered an asset, particularly for volunteers who may engage with diverse teams or stakeholders.

Additional Notes:
This is a volunteer position, and while it may not offer financial compensation, it provides valuable experience in the humanitarian sector. The role is part-time and flexible, allowing volunteers to contribute according to their availability. The position may involve remote work, enabling individuals from various locations to participate in the initiative. Volunteers will receive training and support from the WFP team to ensure they are well-prepared for their responsibilities.