Alternant Communication Digitale

Job Posting Organization:
Action contre la Faim, established in 1979, is an international non-governmental organization dedicated to combating hunger worldwide. With a mission grounded in humanitarian principles such as independence, neutrality, non-discrimination, and professionalism, the organization has been active for over 45 years. Its primary goal is to save lives by eliminating hunger through the prevention, detection, and treatment of undernutrition, especially during and after emergencies caused by conflicts and natural disasters. Action contre la Faim coordinates its programs across seven key areas: Nutrition and Health, Mental Health and psychosocial-support" style="border-bottom: 1px dotted #007bff !important;">Psychosocial Support, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">Food Security and Livelihoods, Water, Sanitation and Hygiene, Advocacy, Climate, and Research. In 2024, the organization assisted over 26 million people across 57 countries globally. More information can be found on their website www.actioncontrelafaim.org.

Job Overview:
The position of Alternant Communication Digitale involves providing creative, operational, and strategic support to the digital communication team. The candidate will be responsible for engaging and moderating communities across various social media platforms, managing incoming messages, and anticipating moderation needs for upcoming campaigns. This role requires the production and enhancement of reference documents for community responses, as well as the development of positive interactions with communities to foster loyalty and connection. The candidate will act as a point of contact for donor message management on social media, respond to donor inquiries in collaboration with the fundraising team, and produce reports on fundraising pages for data and marketing" style="border-bottom: 1px dotted #007bff !important;">digital marketing teams. Additionally, the role includes content creation, adherence to the editorial calendar, and monitoring e-reputation while making recommendations for improvements. The candidate will also need to report any potential crises or negative publicity to their supervisor and support other social media administrators within the organization.

Duties and Responsibilities:
The duties and responsibilities of the Alternant Communication Digitale include:

• Engaging and moderating communities on various social media platforms.
• Managing incoming messages and moderating content.
• Anticipating moderation needs for upcoming campaigns by gathering relevant information.
• Producing and/or enhancing reference documents for community responses.
• Enriching native response modules of platforms or bots with these responses.
• Developing positive exchanges with communities to foster loyalty and connection.
• Acting as the point of contact for the fundraising service in managing donor messages on social media.
• Responding to donor inquiries in collaboration with the fundraising team.
• Engaging, retaining, and thanking donors through their posts. 1
• Producing and sending reports on fundraising pages to data and digital marketing teams. 1
• Producing, disseminating, and analyzing content in support of the community manager. 1
• Designing, producing, writing, publishing, and scheduling content. 1
• Ensuring adherence to the editorial calendar and participating in defining the editorial line. 1
• Conducting technical and sectoral monitoring, monitoring e-reputation, and making recommendations. 1
• Reporting any potential crises or negative publicity to the supervisor. 1
• Supporting other social media administrators at ACF. 1
• Facilitating exchanges within different accounts and groups by interacting with posts as the ACF page (posting, liking, commenting). 1
• Responding to any questions and needs expressed in collaboration with the supervisor.

Required Qualifications:
The ideal candidate should possess the following qualifications:

• Currently pursuing a minimum of a Bac +3 degree in marketing, communication, or digital communication.
• Strong familiarity with social media platforms and a genuine enthusiasm for these channels.
• Ability to engage a community with relevance and creativity.
• Understanding of the specificities and codes of each platform, with the ability to adapt tone and formats according to target audiences.
• Excellent written communication skills, with good spelling and fluid syntax, capable of producing impactful content.
• Oral communication skills are a plus.

Educational Background:
Candidates should be pursuing a minimum of a Bac +3 degree in fields related to marketing, communication, or digital communication. This educational background is essential to ensure the candidate has the foundational knowledge and skills necessary for the role.

Experience:
The position requires candidates to have some level of experience or familiarity with social media management and community engagement, ideally through internships or academic projects related to marketing or communication. While specific years of experience are not mandated, a demonstrated understanding of social media dynamics and community interaction is crucial.

Languages:
Fluency in French is mandatory, as the role involves engaging with French-speaking communities and donors. Proficiency in English or other languages would be considered an asset, enhancing the candidate's ability to communicate with a broader audience.

Additional Notes:
This position is offered as an apprenticeship contract for a duration of 12 months, based in Montreuil (Seine-Saint-Denis). The desired work rhythm is four days a week with one day off. Salary is based on the legal minimum, adjusted according to age and educational level, and is distributed over 13 months. The position includes 21 days of RTT (reduced working time) prorated based on presence, and 25 days of paid leave also prorated. Health coverage is provided at 80% by ACF, and transportation costs are covered at 50% between home and workplace. The organization also offers meal vouchers with 60% coverage by the association (valued at 8 euros), 175 euros per year for social works, and discounts on cinema tickets. Teleworking options are available, with a requirement for at least four days of presence per month at the headquarters for meetings and collective events, particularly during the first six weeks of integration into the team.