Regional Ombudsman

Job Posting Organization:
The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. Established on April 7, 1948, WHO has a mission to promote health, keep the world safe, and serve vulnerable populations. The organization operates in over 150 countries and has more than 7,000 employees worldwide. WHO's work is guided by the principles of equity, inclusiveness, and respect for human rights, aiming to ensure that everyone can attain the highest possible level of health.

Job Overview:
The Regional Ombudsman plays a crucial role in mediating and facilitating conflict resolution within the organization. This position is designed to address a wide range of staff issues and disputes that may arise in the workplace. The Ombudsman is responsible for monitoring trends to detect potential issues early, advising on remedial actions, and supporting preventive measures to help individuals and teams avoid conflicts. The role encourages dialogue and information exchange to foster a healthy work environment and provides personnel with the necessary skills to address conflicts constructively. The Ombudsman also acts as an early warning system to identify potential sources of conflict and contributes to developing a workplace culture that upholds the organization's values and ethical standards.

Duties and Responsibilities:
The duties of the Regional Ombudsman include hearing and advising staff members on work-related concerns, assisting parties in reaching fair solutions through mediation, and intervening when necessary to ensure due process and fairness. The Ombudsman will provide guidance and referrals, identify systemic issues, and offer feedback to management on corrective actions. Additionally, the Ombudsman will maintain professional development through membership in relevant associations, evaluate the impact of the Ombudsman function through staff surveys, and develop an annual work plan aligned with organizational objectives. The role also involves advising on formal dispute resolution mechanisms and facilitating training and development activities related to conflict resolution.

Required Qualifications:
Candidates must possess a Master's degree in management, administration, social science, law, organizational development, or a related field. Desirable qualifications include a Master's degree in public health, accreditation as a Certified Organizational Ombudsman Practitioner (CO-OP), and training in alternative dispute resolution or mediation. Candidates should demonstrate a commitment to the organization's mission and values, and possess strong leadership and managerial skills, as well as excellent communication abilities.

Educational Background:
A Master's degree is essential for this position, with a focus on management, administration, social science, law, or organizational development. Additional qualifications such as a Master's in public health and certifications in mediation or organizational ombudsman practices are desirable.

Experience:
Candidates should have at least 10 years of relevant work experience, including a minimum of 5 years in mediation, conflict resolution, or as an ombudsman. Experience in managing projects and staff, as well as organizing training events in conflict resolution, is also required. Desirable experience includes management roles in international organizations or government institutions.

Languages:
Expert knowledge of English is essential for this position. Intermediate knowledge of French and Arabic is desirable, as it may enhance communication with diverse staff members.

Additional Notes:
The position offers a competitive salary starting at USD 103,165, with additional benefits such as a variable post adjustment, annual leave, allowances for dependents, and an education grant for children. The role is subject to WHO's regulations and may involve a written test or video assessment as part of the selection process. Candidates are encouraged to apply regardless of their background, and WHO is committed to diversity and inclusion in its workforce. The organization also emphasizes the importance of ethical standards and has a zero-tolerance policy towards harassment and abuse.