Campus Visitor Service Support Assistant UN Volunteer

Job Posting Organization:
The United Nations Volunteers (UNV) programme is administered by the United Nations Development Programme (UNDP) and adheres to all UNDP rules and regulations. Established to promote volunteerism globally, UNV aims to support peace and development worldwide. The organization advocates for the integration of volunteerism into development programming and mobilizes volunteers to contribute to societal progress. UNV operates in numerous countries, engaging with various partners to enhance the impact of volunteerism on development efforts.

Job Overview:
The Campus Visitor Service Support Assistant UN Volunteer plays a crucial role in enhancing public engagement through the UN Bonn Campus Visitor Service. This position is integral to the Common Services Team and involves close collaboration with the City of Bonn and various UN Bonn entities. The assistant will be responsible for coordinating and organizing visitor tours, managing administrative and logistical aspects of the visitor service, and facilitating training sessions for tour guides. The role requires a proactive approach to ensure quality assurance and effective communication within the UN Bonn community and with external partners. The assistant will also be involved in security" style="border-bottom: 1px dotted #007bff !important;">security briefings and maintaining documentation related to tours and training, thereby contributing to the overall mission of promoting volunteerism and public engagement.

Duties and Responsibilities:
The duties and responsibilities of the Campus Visitor Service Support Assistant UN Volunteer include: - Coordinating and organizing visitor tours on the UN Bonn Campus to ensure a seamless experience for all visitors. - Managing the administrative and logistical aspects of the visitor service, which includes scheduling tours, booking rooms, and monitoring calendars. - Organizing and facilitating training sessions for tour guides, including onboarding, refresher courses, and specialized training on thematic topics. - Conducting quality assurance through regular spot checks and implementing feedback mechanisms to enhance the visitor experience. - Ensuring that all tour guides receive the necessary security clearance in coordination with the UN Bonn Security Team. - Liaising with specialized UN agencies and external partners to organize thematic tours and presentations that enrich the visitor experience. - Organizing and conducting security briefings and training sessions for tour guides to ensure safety and compliance with UN protocols. - Supporting internal and external communication efforts for UN Bonn, which includes managing digital signage and making intranet announcements. - Maintaining accurate records and documentation related to tours, training sessions, and feedback received from visitors.

Required Qualifications:
The required qualifications for the Campus Visitor Service Support Assistant UN Volunteer position include a strong commitment to volunteerism and the mission of the United Nations. Candidates should possess excellent organizational and communication skills, with the ability to work collaboratively in a team environment. Proficiency in administrative tasks and logistical management is essential. Additionally, candidates should demonstrate adaptability, creativity, and professionalism in their approach to the role. A background in public engagement, tourism, or a related field is advantageous, as is experience in working with diverse groups of people.

Educational Background:
Candidates for the Campus Visitor Service Support Assistant UN Volunteer position should have a minimum of a bachelor's degree in a relevant field such as communications, public relations, tourism management, or international relations. A strong educational background will provide the necessary foundation for understanding the complexities of public engagement and the operational aspects of the UN Bonn Campus Visitor Service.

Experience:
The position requires candidates to have prior experience in roles that involve public engagement, visitor services, or administrative support. Experience working in an international or multicultural environment is highly desirable, as it will enhance the candidate's ability to interact effectively with diverse groups of visitors and stakeholders. Familiarity with the United Nations system and its operations will be considered an asset, as will any previous volunteer experience.

Languages:
Fluency in English is mandatory for this position, as it is the primary language of communication within the UN system. Proficiency in German is highly desirable, given the location of the position in Bonn, Germany. Knowledge of additional languages may be considered an asset, particularly if they are relevant to the visitor demographics.

Additional Notes:
This position is a UN Volunteer role, which means that it is not a paid position in the traditional sense. Instead, UN Volunteers receive allowances and entitlements to support their living standards while serving. The monthly living allowance is EUR 1,526.71, and there is an entry lump sum payment of USD 17

• Volunteers also receive an exit allowance of USD 60 for each month served, paid upon completion of the contract. Medical and life insurance is provided through Cigna Private Insurance. Leave entitlements include annual leave of 1.25 days accrued per calendar month, certified sick leave of up to 15 days based on a 12-month cycle, and uncategorized sick leave of 3.5 days for 12 months. Learning leave of 5 working days is also available per consecutive 12 months, with shorter assignments being prorated. The position is based in Bonn, Germany, which is recognized as a significant hub for UN agencies.