ET Consultant (Transformation Management Officer)

Job Posting Organization:
The World Bank Group is a prominent global institution established to provide financial and technical assistance to developing countries. Its mission is to end extreme poverty and promote shared prosperity. The organization was founded in 1944 and has grown to include 189 member countries, with over 130 offices worldwide. The World Bank Group is recognized as one of the largest sources of funding and knowledge for development, working in partnership with both public and private sectors to invest in innovative projects that address urgent global challenges. The organization emphasizes sustainable development and the responsible use of resources, making it a key player in international development efforts.

Job Overview:
The ET Consultant (Transformation Management Officer) position at the World Bank is designed to support the Information and Technology Solutions (ITS) Vice Presidential Unit in achieving its mission of ending extreme poverty and boosting shared prosperity. This role is critical in driving the adoption of governance, tools, and services across the ITSAE portfolio, particularly focusing on AI/data platforms and responsible use practices. The Transformation Management Officer will be responsible for planning and executing change strategies, building stakeholder readiness, and equipping champions and other stakeholders to sustain behavior change. The position requires a proactive approach to stakeholder engagement, ensuring that staff and business units are empowered to leverage data, AI, and knowledge technology effectively. The role also involves supporting the AI Studio through various campaigns and hands-on support, thereby reducing implementation risks and increasing engagement during a crucial growth phase.

Duties and Responsibilities:
The Transformation Management Officer will have a diverse set of responsibilities, including:

• Strategic Planning: Develop and execute engagement strategies for priority initiatives such as AI Studio rollouts and responsible AI governance updates. Conduct stakeholder analyses and change impact assessments to define personas and targeted interventions.
• Stakeholder Engagement: Plan and facilitate engagement activities, including roadshows, demos, and town halls. Provide coaching to leaders and product owners, and support communities of practice to sustain adoption. Coordinate training handoffs and align change plans with curricula and reference support. Design and deliver campaigns and content in partnership with communications and product teams.
• Analytics and Continuous Improvement: Establish adoption metrics and feedback loops to monitor activation, usage, satisfaction, and compliance adherence. Identify and mitigate risks and resistance while managing issues across governance, security" style="border-bottom: 1px dotted #007bff !important;">security, legal, and product workstreams. Produce concise status reports and contribute to playbooks for future initiatives.

Required Qualifications:
Candidates for the ET Consultant position must possess a Master’s degree along with at least 8 years of relevant experience, or an equivalent combination of education and experience. Proficiency in structured change management frameworks such as Prosci/ADKAR or Kotter is essential, along with the ability to tailor methodologies to fit the organizational context. Strong facilitation and coaching skills are required to design and deliver engagement activities, influence stakeholders, and drive consensus. Additionally, candidates should have experience in developing multi-channel communications strategies and measuring adoption metrics effectively.

Educational Background:
The educational background required for this position includes a Master’s degree in a relevant field, which may encompass areas such as business administration, information technology, or organizational development. This advanced degree should be complemented by substantial professional experience in change management or a related discipline.

Experience:
The position requires a significant level of experience, specifically a minimum of 8 years in roles that involve change management, stakeholder engagement, and technology adoption. Candidates should demonstrate a proven track record of successfully implementing change initiatives and driving organizational transformation.

Languages:
The mandatory language for this position is English, which is essential for communication within the organization and with stakeholders. While not required, proficiency in additional languages may be considered an asset, particularly if they are relevant to the World Bank's global operations.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 1 year. The World Bank Group emphasizes equal opportunity and inclusivity in its hiring practices, ensuring that all candidates are considered without discrimination based on gender, religion, race, ethnicity, sexual orientation, or disability. The role is classified under the EC3 grade level, and candidates should be aware that an Extended Term appointment is subject to a lifetime maximum of three years.