CT Technical Assistant

Job Posting Organization:
The Norwegian Refugee Council (NRC) is an independent humanitarian organization that provides assistance to people forced to flee their homes due to conflict and disaster. Established in 1946, NRC has grown to employ approximately 15,000 staff members and operates in 40 countries worldwide. The organization is dedicated to providing life-saving and long-term support to millions of individuals each year, focusing on a community-based approach that emphasizes protection analysis to inform responses and target the most vulnerable populations. NRC's programs are multisectoral, addressing various needs such as education, protection, livelihood and security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security, water, sanitation and hygiene (WASH), shelter, and legal assistance. In Uganda, NRC is particularly focused on scaling up activities to reach hard-to-access populations, ensuring that their interventions are effective and impactful.

Job Overview:
The CT Technical Assistant position is designed for Ugandan nationals and is primarily focused on providing technical advisory services related to office technology and ICT (Information and Communication Technology) within NRC offices. The role involves planning for technology upgrades, expansions, and replacements, ensuring that all office technology is systematically assessed, specified, and budgeted for. The CT Technical Assistant will also be responsible for maintaining computer networks, managing access privileges, and ensuring that data storage and backups are regularly configured and maintained. This position requires a proactive approach to providing ICT technical support to NRC field offices, ensuring optimal performance of office technology, and scheduling regular maintenance for all technology-related services. The role also includes updating disaster recovery plans for office technology and implementing necessary measures to protect the organization's data and systems. The CT Technical Assistant will work closely with various stakeholders, including field office staff, vendors, and school ICT staff, to ensure that all technology needs are met efficiently and effectively.

Duties and Responsibilities:
The CT Technical Assistant will have a comprehensive set of responsibilities, including but not limited to: providing technical advisory services on appropriate office technology options; planning and overseeing technology upgrades and replacements; ensuring the maintenance of computer networks and technology access privileges; providing ICT technical support to NRC field offices; scheduling regular maintenance and license renewals for technology services; updating disaster recovery plans for office technology; defining and maintaining system security for shared services; ensuring the installation of protection services such as antivirus and firewalls; monitoring LAN and WAN bandwidth usage; creating and maintaining an ICT configuration database; organizing preventive service and maintenance schedules for ICT hardware; and providing support to NRC Vocational Skills Training Centers (VSTs). The CT Technical Assistant may also be assigned additional duties by their supervisor as needed.

Required Qualifications:
Candidates for the CT Technical Assistant position must possess a B.Sc. Degree in Computer Science, Information Technology, or a related field. Additionally, applicants should have at least 3 years of relevant work experience, particularly in ICT roles within humanitarian or recovery contexts. Hands-on experience with hardware, LAN/WLAN, and prior ICT experience in challenging environments are essential. Certification in Microsoft Server or Cisco products is considered a plus. Candidates should also demonstrate strong professional competencies, including good communication skills, problem-solving abilities, and the capacity to work effectively in insecure environments.

Educational Background:
The educational background required for the CT Technical Assistant position includes a Bachelor of Science degree in Computer Science, Information Technology, or a closely related field. This educational foundation is crucial for understanding the technical aspects of the role and effectively managing the ICT needs of NRC offices.

Experience:
The position requires candidates to have a minimum of 3 years of relevant work experience in ICT roles, particularly in settings that may present environmental and geographical challenges. Experience as an ICT Officer in a humanitarian or recovery context is highly valued, as it equips candidates with the necessary skills to navigate the complexities of providing technical support in such environments.

Languages:
While the job posting does not specify mandatory languages, proficiency in English is likely essential given the nature of the organization and its operations. Additional language skills may be beneficial, particularly in local dialects or languages spoken in the regions where NRC operates, to enhance communication with diverse stakeholders.

Additional Notes:
The CT Technical Assistant position is based in Nakivale, Uganda, and is offered as a national contract for a duration of 9 months, with the possibility of extension depending on funding availability. The role involves frequent travel to project sites, and the salary is classified as Grade 4 on NRC’s national salary scale. NRC is committed to diversity and encourages applications from qualified female candidates, refugees, and persons with disabilities. The organization emphasizes a zero-tolerance policy towards exploitation and abuse, and all candidates offered a position will be required to sign NRC’s organizational policies and Code of Conduct.