Change Management Officer (Upskilling)

Job Posting Organization:
The International Monetary Fund (IMF) is an international organization established in 1944, headquartered in Washington, D.C. Its mission is to promote global monetary cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable economic growth, and reduce poverty around the world. The IMF has a diverse workforce of approximately 2,700 employees from over 150 countries, working in various capacities to support its mission. The organization operates in numerous countries, providing financial assistance, policy advice, and technical assistance to its member countries.

Job Overview:
The Change Management Officer (Upskilling) plays a pivotal role in leading and coordinating the IMF's digital upskilling and adoption initiatives, particularly focusing on artificial intelligence (AI) and emerging technologies. This position is crucial for designing and implementing institution-wide strategies that empower IMF staff to effectively adopt new technologies, thereby enhancing productivity and quality within the organization. The officer will be positioned within the Digital Adoption & Change Management Unit of the Information Technology Department (ITDAI DC) and will report directly to the Unit Chief. The role requires close collaboration with ITD technical teams and various business departments to ensure that learning initiatives are practical, role-based, and aligned with the Fund's digital transformation priorities.

Duties and Responsibilities:
The primary duties and responsibilities of the Change Management Officer include leading the design and implementation of digital and AI upskilling programs across the Fund. This involves translating emerging technology trends, especially in AI, into practical learning pathways tailored to the specific roles and business needs of IMF staff. The officer will ensure that upskilling initiatives support the adoption of IMF-approved tools and platforms, including AI-enabled solutions. Additionally, the officer will design and deliver high-impact learning programs, which may include workshops, peer-learning initiatives, hands-on labs, and executive briefings. The role also requires acting as the central coordinator for digital adoption initiatives, ensuring coherence across training, communications, and engagement activities. The officer will work closely with change management and communications colleagues to embed learning into broader adoption journeys and support departments in planning and executing adoption activities related to new digital and AI capabilities. Furthermore, the officer will define and track metrics to assess the effectiveness of upskilling initiatives, using data and feedback to refine learning approaches continuously and contribute to management reporting on digital adoption and upskilling outcomes.

Required Qualifications:
Candidates for the Change Management Officer position must possess an advanced university degree in Learning & Development, Education Technology, Computer Science, Information Systems, or a related field, along with a minimum of 4 years of relevant professional experience. Alternatively, a bachelor's degree in computer science or a related field, combined with at least 10 years of relevant professional experience, is acceptable. Additionally, certifications in AI, instructional design, or change management (such as Prosci ADKAR) are preferred. Candidates should demonstrate experience in leading AI upskilling or large-scale digital learning programs within complex organizations, possess a strong understanding of AI concepts and their practical applications, and have the ability to translate complex technologies into accessible learning experiences. Experience working across multidisciplinary teams and engaging senior stakeholders is also essential, along with familiarity with Microsoft 365, Copilot, AI agents, or comparable enterprise digital platforms. A background in change management, digital adoption, or organizational learning, as well as experience in international organizations or the public sector, is preferred.

Educational Background:
The educational background required for the Change Management Officer position includes an advanced university degree in relevant fields such as Learning & Development, Education Technology, Computer Science, Information Systems, or a related discipline. Candidates with a bachelor's degree in computer science or a related field, combined with extensive professional experience, are also considered qualified. The emphasis on advanced degrees reflects the complexity and technical nature of the role, particularly in relation to AI and digital technologies.

Experience:
The position requires a minimum of 4 years of relevant professional experience for candidates with an advanced degree, or at least 10 years of relevant experience for those with a bachelor's degree. This experience should include leading AI upskilling initiatives or large-scale digital learning programs in complex organizational settings. Candidates should have a proven track record of engaging with multidisciplinary teams and senior stakeholders, demonstrating their ability to navigate and influence within intricate institutional environments.

Languages:
While the job description does not specify mandatory languages, proficiency in English is typically essential for roles at the IMF, given its international nature. Additional language skills may be beneficial, particularly in languages relevant to the IMF's member countries, enhancing communication and engagement with diverse stakeholders.

Additional Notes:
The position is classified under the A11, A12 hiring levels within the IMF. A regular staff member selected for this vacancy will maintain their open-ended status, while contractual employees will be offered a Term staff appointment. Staff members currently on a term appointment may continue their current term but could receive an extension if their term has not already been extended. The IMF is committed to non-discrimination in employment practices and welcomes requests for reasonable accommodations for disabilities during the selection process.