Information Systems Assistant

Job Posting Organization:
The position is located within the Automated System for Customs Data (ASYCUDA) Programme, which is part of the Division on Technology and Logistics (DTL) of the United Nations Conference on Trade and Development (UNCTAD). UNCTAD was established in 1964 and aims to promote the integration of developing countries into the global economy. The organization operates in multiple countries and employs a diverse workforce dedicated to fostering sustainable development and trade. UNCTAD's mission includes enhancing the capacity of developing countries to engage in international trade and to benefit from globalization. The organization is committed to gender equality and diversity in its staffing policies, encouraging applications from women and underrepresented groups.

Job Overview:
The Information Systems Assistant will play a crucial role in supporting the ASYCUDA Programme by ensuring the effective operation of information systems related to customs data. The incumbent will be responsible for desktop administration, server operations, service installation, and support, as well as procurement and logistics. This position requires a proactive approach to troubleshooting and resolving technical issues, ensuring that all systems are functioning optimally to support customs operations. The assistant will work closely with the ASYCUDA Regional Coordinator and other technical teams to maintain high standards of service delivery and client satisfaction. The role also involves keeping abreast of technological advancements and implementing best practices in information technology to enhance the efficiency of customs procedures.

Duties and Responsibilities:
The duties of the Information Systems Assistant include monitoring personal computers running the ASYCUDA software, performing software updates and testing, providing technical support, and troubleshooting desktop issues. The assistant will also be responsible for server operations, including installation, configuration, and maintenance of server hardware and software. This includes managing Local Area Networks, operating systems, and various security" style="border-bottom: 1px dotted #007bff !important;">security software. The role requires logging service requests, diagnosing hardware and software issues, and providing training to end-users. Additionally, the assistant will manage asset inventory, enforce security procedures, and prepare documentation and reports. The position demands effective communication with clients and collaboration with technical teams to ensure the successful completion of service requests and the implementation of quality assurance procedures.

Required Qualifications:
Candidates must possess a high school diploma or equivalent. A minimum of 7 years of experience in information technology or a related area is required, with a focus on the digitalization of customs procedures. For candidates with a first-level university degree or higher, the minimum experience requirement is reduced to 5 years. Experience in data analytics and working in an automated customs environment is desirable. Additionally, candidates should have experience supporting technical cooperation programs related to customs and international trade digitization, particularly within the context of the United Nations or similar organizations.

Educational Background:
The educational background required for this position includes a high school diploma or equivalent. While specific job-related qualifications are not detailed, candidates with higher education degrees may have a competitive advantage, particularly in fields related to information technology, computer science, or international trade.

Experience:
The position requires a minimum of 7 years of progressively responsible experience in information technology or a related area. This experience should include a focus on the digitalization of customs procedures. Candidates with a first-level university degree or higher may qualify with 5 years of experience. Additionally, at least 1 year of experience in data analytics or a related area is desirable, as is experience in an automated customs environment and supporting international technical cooperation programs.

Languages:
The mandatory languages for this position are English and Albanian, both of which are required at UN Level III proficiency. This includes reading, writing, listening, and speaking skills. Knowledge of French is considered an asset, as it is one of the working languages of the United Nations Secretariat.

Additional Notes:
This position is a project-funded temporary role, initially available for 6 months, with the possibility of extension based on project continuation, availability of funds, and satisfactory performance. The eligibility for this position is limited to nationals of Albania. The United Nations is committed to achieving gender balance and encourages female candidates to apply. The organization emphasizes the importance of integrity and ethical standards in its recruitment process, ensuring that candidates have not committed violations of international human rights law or other serious offenses. The United Nations Secretariat operates in a non-smoking environment and provides reasonable accommodations for applicants with disabilities upon request.