IT Associate

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• Its mission is to protect the rights and well-being of refugees, forcibly displaced communities, and stateless people. UNHCR operates in over 130 countries, employing more than 18,000 staff members worldwide. The organization is dedicated to ensuring that everyone has the right to seek asylum and find safe refuge in another state, and it strives to provide durable solutions for those who are displaced.

Job Overview:
The IT Associate position is crucial for providing reliable and timely IT services within the UNHCR framework. The role involves working under the supervision of a (Senior) IT Officer and is responsible for the application and infrastructure of UNHCR's standard IT services in the Area of Responsibility (AoR). The ideal candidate will demonstrate strong client orientation, effective communication skills, and the ability to manage multiple incidents while maintaining clear priorities. Regular interaction with the Regional Bureau and Headquarters necessitates a solid command of both English and Spanish. The selected candidate should have proven experience in IT support roles within the UN system, embassies, or other international organizations. The position requires a highly organized individual who is results-driven and capable of coordinating tasks to meet deadlines in a collaborative team environment. Adaptability, proactive problem-solving, and the ability to deliver high-quality support in a fast-paced operational context are key attributes for this position.

Duties and Responsibilities:
The duties and responsibilities of the IT Associate include assisting in on-site needs assessments and the installation and maintenance of UNHCR Telecommunications and IT equipment. The associate will establish IT requirements in field operations, considering the overall IT and Telecom strategy of the region, operational needs, and security" style="border-bottom: 1px dotted #007bff !important;">security constraints. Responsibilities also include installing and configuring UNHCR IT and Telecommunications systems, ensuring that all equipment is in good working condition, maintaining records of installations and repairs, and providing information for asset management records. The associate will monitor and maintain LAN, network servers, printers, and other IT infrastructure, assist in user management, and provide technical training to local IT resources and users. Additionally, the IT Associate will support the identification and management of risks and escalate issues to supervisors when necessary, while performing other related duties as required.

Required Qualifications:
The position requires a minimum of three years of relevant experience with a High School Diploma, or two years of relevant work experience with a Bachelor’s degree or equivalent. Essential qualifications include experience with HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers, and satellite modems. Hands-on experience with wireless and VoIP systems, electricity, generators, and lightning protection is desirable, as is previous experience in emergencies. The candidate must possess strong computer literacy and proficiency in Microsoft Office productivity software.

Educational Background:
The educational background required for this position includes a High School Diploma as a minimum, with a Bachelor’s degree or equivalent being preferred. Relevant certifications in Information Technology are also essential for this role, particularly those related to IT systems and telecommunications.

Experience:
Candidates must have at least six years of relevant IT experience, which includes providing technical support to colleagues, configuring IT equipment, maintaining LAN networks, and assisting with electrical devices and appliances. Experience in the UN system or similar international organizations is highly valued, as is familiarity with asset management and cybersecurity practices.

Languages:
The mandatory language requirement for this position is a solid command of English (B2 level) and Spanish. Knowledge of additional languages is considered a plus, particularly for roles that may involve interaction with local communities or stakeholders.

Additional Notes:
This position is offered as a Local Individual Contractor Agreement (LICA / UNOPS) for a duration of six months, with the possibility of extension based on operational needs, budget, and performance. The position is located in Lima, Peru, and is not remote. Candidates must be legally present in the country at the time of application, recruitment, and appointment. Additionally, recruitment as a UNHCR staff member is subject to proof of vaccination against Covid-19 and a valid medical certificate. The UNHCR workforce is diverse, and applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation, and gender identity.