Assistant Analyst

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is an international financial institution established in 199

• Its mission is to promote the transition to open market-oriented economies and to foster private and entrepreneurial initiative in countries from Central Europe to Central Asia. The EBRD operates in over 30 countries and employs a diverse workforce that reflects the rich variety of cultures and nationalities in the regions it serves. The organization is committed to sustainability, equality, and digital transformation, making it a leader in promoting economic development and social progress.

Job Overview:
The analyst" style="border-bottom: 1px dotted #007bff !important;">Assistant Analyst position is designed for individuals who are eager to support the implementation, maintenance, and basic troubleshooting of EBRD’s platforms and software solutions. This role is ideal for those looking to develop their skills in a collaborative environment, where they will work closely with experienced colleagues and contribute to the team's success. The Assistant Analyst will engage in routine coding or infrastructure tasks under supervision, allowing them to learn and apply their knowledge of systems and tools effectively. The position emphasizes a continuous learning mindset, encouraging the Analyst to question complexities, simplify tasks, and adopt a proactive approach to decision-making. The Analyst will also be expected to embrace Agile methodologies, ensuring that they adapt and respond to feedback to enhance IT services and processes.

Duties and Responsibilities:
The Assistant Analyst will have a variety of responsibilities, including but not limited to: simplifying complex tasks within their role, making swift decisions on day-to-day activities, and committing fully to team objectives. They will actively participate in team discussions, sharing ideas and questions to foster a culture of continuous learning. The Analyst will collaborate with team members to ensure collective success, taking ownership of their work quality and seeking feedback to improve. They will support basic troubleshooting for end-user devices, manage hardware repairs and upgrades, and log tickets in ServiceNow while maintaining clear communication with users. Additionally, the Analyst will assist in developing a customer-centric culture, ensuring positive user engagement and service delivery. They will also be responsible for tracking time and effort using appropriate tools, ensuring efficient work processes, and maintaining a secure environment by adhering to IT security" style="border-bottom: 1px dotted #007bff !important;">security-policies" style="border-bottom: 1px dotted #007bff !important;">security policies and practices.

Required Qualifications:
Candidates for the Assistant Analyst position should possess a degree or equivalent practical experience in a relevant field. A working knowledge of end-user support, including familiarity with devices, applications, and platforms such as Microsoft 365, Windows, macOS, and mobile systems, is essential. Candidates should demonstrate problem-solving and analytical skills, with the ability to recognize and escalate recurring issues. Strong interpersonal skills are necessary for building positive stakeholder relationships, and candidates should be able to communicate effectively with both technical and non-technical audiences. Experience in a multicultural environment and fluency in English are mandatory, while additional languages are considered advantageous. Awareness of IT security policies and compliance principles is also required, and certifications such as ITIL Foundation or CompTIA A+ are desirable.

Educational Background:
The educational background required for the Assistant Analyst position includes a degree in a relevant discipline or equivalent practical experience. This educational foundation should provide candidates with the necessary knowledge and skills to support end-user systems and contribute effectively to the team.

Experience:
The position requires candidates to have some level of experience in end-user support, ideally in a technical environment. While specific years of experience may not be mandated, familiarity with troubleshooting, device management, and user support is essential. Candidates should demonstrate a willingness to learn from senior colleagues and adapt to new challenges as they arise.

Languages:
Fluency in written and spoken English is mandatory for this position. Additional languages are considered advantageous, as they can enhance communication with a diverse range of stakeholders and clients.

Additional Notes:
The Assistant Analyst position is a regular contract role based in London, United Kingdom. The EBRD promotes a flexible working environment, expecting employees to attend the office 50% of their working time. The organization values diversity and encourages applications from qualified candidates regardless of their background. Due to the high volume of applications, the EBRD may not provide detailed feedback to candidates who are not shortlisted.