Assistant Analyst

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international organization established in 199

• Its mission is to foster the transition towards open market-oriented economies and promote private and entrepreneurial initiatives in countries across Europe, Central Asia, and beyond. The EBRD operates in over 30 countries and employs a diverse workforce that reflects the rich variety of cultures and nationalities in the regions it serves. The organization is committed to sustainability, equality, and digital transformation, making it a unique workplace for individuals looking to make a significant impact in the world.

Job Overview:
The analyst" style="border-bottom: 1px dotted #007bff !important;">Assistant Analyst position at EBRD is designed for individuals who are eager to support the implementation, maintenance, and basic troubleshooting of the bank's platforms and software solutions. This role is ideal for those who are looking to develop their technical skills while working collaboratively within a squad. The Assistant Analyst will engage in routine coding and infrastructure tasks under the guidance of more experienced team members. The position emphasizes a continuous learning mindset, where the analyst is encouraged to ask questions, share ideas, and contribute to team discussions. The role also involves adopting Agile methodologies, ensuring that the analyst is adaptable and open to feedback, which is crucial for enhancing IT services and processes. The Assistant Analyst will play a vital role in ensuring that the EBRD's systems are secure and that end-user experiences are positive, thereby contributing to the overall mission of the organization.

Duties and Responsibilities:
The Assistant Analyst will have a variety of responsibilities, including but not limited to: simplifying complex tasks within their role to enhance efficiency; making swift decisions on day-to-day tasks while committing fully to team objectives; actively participating in team discussions and demonstrating openness to different perspectives; collaborating effectively with team members to achieve collective success; continuously improving technical skills and adhering to best practices; managing time and resources efficiently to track work progress; ensuring quality in all deliverables; maintaining a secure environment by following cybersecurity protocols; supporting basic troubleshooting for end-user devices; managing hardware repairs and upgrades; logging and managing service tickets; collaborating with senior engineers on complex issues; and fostering a customer-centric culture that prioritizes user engagement and service improvement.

Required Qualifications:
Candidates for the Assistant Analyst position should possess a degree or equivalent practical experience in a relevant field. They should have a working knowledge of end-user support, including familiarity with devices, applications, and operating systems such as Microsoft 365, Windows, macOS, and mobile platforms. Additionally, candidates should demonstrate problem-solving and analytical skills, the ability to build positive stakeholder relationships, and effective communication skills tailored to both technical and non-technical audiences. Experience in a multicultural environment and an understanding of IT security" style="border-bottom: 1px dotted #007bff !important;">security-policies" style="border-bottom: 1px dotted #007bff !important;">security policies and compliance principles are also essential. Certifications such as ITIL Foundation, Microsoft, or CompTIA A+ are desirable but not mandatory.

Educational Background:
A degree in a relevant discipline is required for the Assistant Analyst position. This could include fields such as Information Technology, Computer Science, or related areas. Equivalent practical experience may also be considered in lieu of formal education. Candidates should have a solid foundation in technical concepts and an eagerness to learn and grow within the organization.

Experience:
The ideal candidate should have some experience in end-user support or a related field. This could include internships, part-time roles, or relevant projects that demonstrate their ability to work collaboratively in a team setting and engage with users effectively. Experience in troubleshooting technical issues and managing service requests is beneficial, as is familiarity with IT service management tools such as ServiceNow.

Languages:
Fluency in written and spoken English is mandatory for this position. Additional languages are considered advantageous and may enhance the candidate's ability to engage with a diverse range of stakeholders and users.

Additional Notes:
The Assistant Analyst position is a regular contract role based in London, United Kingdom. The EBRD promotes a flexible working environment, expecting employees to attend the office approximately 50% of their working time. The organization values diversity and encourages applications from qualified candidates regardless of their background. Due to the high volume of applications, the EBRD may not provide detailed feedback to candidates who are not shortlisted.