Analyst

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is an international financial institution established in 199

• Its mission is to promote the transition to open market-oriented economies and to foster private and entrepreneurial initiative in countries from Central Europe to Central Asia. The EBRD operates in over 30 countries and employs a diverse workforce that reflects the rich variety of cultures and nationalities in the regions it serves. The organization is committed to sustainability, equality, and digital transformation, making it a leader in promoting economic development and social progress.

Job Overview:
The Analyst position at EBRD is a critical role within the Information Technology division, focusing on the implementation, support, and maintenance of the Bank's platforms and software solutions. The Analyst will work as part of a squad, contributing to the development and maintenance of code or infrastructure as part of the lifecycle management of the Bank's systems. This role requires a proactive approach to simplifying tasks, making swift decisions, and committing fully to team objectives. The Analyst will engage in continuous learning and collaboration, ensuring that their work aligns with the team's goals and the Bank's mission. The position emphasizes a user-centric approach, ensuring that the needs of users are met through effective troubleshooting, support, and the rollout of new tools and services. The Analyst will also be responsible for monitoring user experience and identifying recurring issues to enhance service delivery.

Duties and Responsibilities:
The Analyst's duties and responsibilities include:

• Collaborating within a squad to simplify tasks and enhance efficiency.
• Making swift decisions on day-to-day tasks and committing to team objectives.
• Demonstrating openness in communication and sharing ideas with team members.
• Contributing to the collective success of the team through collaboration and effective communication.
• Engaging in continuous learning to improve technical skills and adhere to best practices.
• Taking ownership of individual work quality and seeking feedback for improvement.
• Embracing Agile methodologies to enhance processes and IT services.
• Managing costs and budgets effectively using appropriate tools.
• Ensuring all work meets performance and quality standards. 1
• Adopting a 'secure first' mindset to protect EBRD systems and data. 1
• Supporting user-reported incidents and troubleshooting across various devices and applications. 1
• Assisting with hardware diagnostics, repairs, and upgrades under supervision. 1
• Providing day-to-day support for corporate applications and devices. 1
• Contributing to the rollout of new tools and services through user training and demonstrations. 1
• Monitoring user experience and proactively addressing recurring issues.

Required Qualifications:
The required qualifications for the Analyst position include:

• A degree or equivalent professional experience in a relevant field.
• Proven experience in end-user support across various devices and applications, including Microsoft 365, Windows, and macOS.
• Strong problem-solving and analytical skills to identify and prevent recurring issues.
• Excellent interpersonal skills and the ability to build strong stakeholder relationships.
• Experience managing joiner/mover/leaver processes to ensure a positive user experience.
• Strong written and verbal communication skills for effective interaction with technical and non-technical audiences.
• Ability to work effectively under pressure and in a multicultural environment.
• Awareness of IT security" style="border-bottom: 1px dotted #007bff !important;">security-policies" style="border-bottom: 1px dotted #007bff !important;">security policies and data protection best practices.
• Certifications such as ITIL Foundation, Microsoft Modern Desktop Administrator, or CompTIA A+ are advantageous.

Educational Background:
Candidates for the Analyst position should possess a degree in a relevant field or have equivalent professional experience. This educational background should provide a strong foundation in information technology, systems management, or a related discipline, equipping the candidate with the necessary skills to support end-user technology effectively.

Experience:
The position requires proven experience in end-user support, particularly across various devices and applications. Candidates should have a track record of managing technical support tasks, troubleshooting issues, and maintaining accurate asset records. Experience in a similar role within a multicultural environment is highly desirable, as it demonstrates the ability to work effectively with diverse teams and stakeholders.

Languages:
Fluency in written and spoken English is mandatory for this position. Additional languages are considered beneficial, as they can enhance communication with a diverse range of stakeholders and clients within the EBRD's operational regions.

Additional Notes:
The Analyst position is a regular contract role based in London, United Kingdom. The EBRD promotes a flexible working environment, expecting employees to attend the office 50% of their working time. The organization values diversity and encourages applications from qualified candidates regardless of their background. Due to the high volume of applications, the EBRD may not provide detailed feedback to candidates who are not shortlisted.