Analyst

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is an international financial institution founded in 199

• Its mission is to foster the transition towards open market-oriented economies and to promote private and entrepreneurial initiative in countries from Central Europe to Central Asia. The EBRD operates in over 30 countries and employs a diverse workforce that reflects the rich variety of cultures and nationalities in the regions it serves. The organization is committed to sustainability, equality, and digital transformation, making it a unique place to work.

Job Overview:
The Analyst position at EBRD is integral to the implementation, support, and maintenance of the Bank's platforms and software solutions. This role requires the Analyst to work within a squad, contributing as an individual to the development and maintenance of code or infrastructure, which is crucial for the lifecycle management of the Bank's systems. The Analyst is expected to adopt a mindset focused on simplifying tasks, making swift decisions, and committing fully to their responsibilities. They will engage in continuous learning and contribute to team decisions, fostering a collaborative environment. The Analyst will also embrace Agile methodologies, ensuring that their work aligns with the principles of efficiency, quality, and security" style="border-bottom: 1px dotted #007bff !important;">security. The role emphasizes user experience, requiring the Analyst to take a user-centric approach in all tasks, from troubleshooting incidents to supporting the rollout of new tools and services.

Duties and Responsibilities:
The Analyst's duties include simplifying complex tasks, making timely decisions, and actively participating in team collaboration. They will be responsible for troubleshooting user-reported incidents across various devices and applications, providing day-to-day support for operating systems and corporate applications. The Analyst will assist with hardware diagnostics, repairs, and upgrades, ensuring compliance with established procedures. They will monitor user experience, proactively identifying and preventing recurring issues, and act as the voice of the customer within the technology team. Additionally, the Analyst will support the rollout of new tools and services, providing demonstrations and user training. They will also manage cost and budget tracking, ensuring efficient use of resources, and maintain a secure first mindset throughout the engineering lifecycle.

Required Qualifications:
Candidates must possess a degree or equivalent professional experience, with proven end-user support experience across various devices and applications. Strong problem-solving and analytical skills are essential, along with the ability to maintain accurate asset records and manage user processes effectively. Excellent interpersonal skills and the ability to communicate with both technical and non-technical audiences are required. Familiarity with IT security policies and compliance best practices is also necessary. Certifications such as ITIL Foundation, Microsoft Modern Desktop Administrator, or CompTIA A+ are advantageous but not mandatory.

Educational Background:
A degree in a relevant field or equivalent professional experience is required for this position. Candidates should have a solid understanding of IT principles and practices, particularly in end-user support and technology management.

Experience:
The position requires proven experience in end-user support, particularly with devices, applications, and basic network tasks. Candidates should have experience managing user processes from start to finish, ensuring a positive user experience. The ability to work effectively under pressure and as part of a multicultural team is essential.

Languages:
Fluency in written and spoken English is mandatory. Additional languages are beneficial and may enhance a candidate's profile, especially in a diverse workplace like EBRD.

Additional Notes:
The position is a regular contract role, and while the specific contract length is not mentioned, candidates should be prepared for a flexible working environment, with an expectation to attend the office 50% of the time. The EBRD promotes diversity and inclusion, encouraging all qualified candidates from member countries to apply, regardless of their background. Due to the high volume of applications, detailed feedback will not be provided to candidates who are not shortlisted.