Information Technology Assistant - Common Premises

Job Posting Organization:
The United Nations Development Programme (UNDP) is a prominent member of the United Nations, having been established in 194

• It has been actively involved in Iraq since 1976, focusing on aiding the country's transition towards stability and reform. The organization is dedicated to addressing various challenges faced by Iraq, including social, economic, environmental, and political issues. UNDP's mission is to foster a resilient Iraq by strengthening institutions to provide inclusive, evidence-based, and gender-responsive services, particularly for vulnerable populations. The organization emphasizes promoting transparent and accountable governance to protect the rights of marginalized groups and build citizen trust in the state. One of its key initiatives is the Support to Justice Initiatives project, which aims to combat corruption and enhance commercial dispute resolution in Iraq, focusing on refining legal frameworks, boosting justice sector capabilities, and enhancing public accountability.

Job Overview:
The Information Technology Assistant - Common Premises plays a crucial role in providing essential technical support across all segments of IT operations within the UNDP Country Office. This position is vital for ensuring that all participating UN agencies, funds, and programs receive high-quality support services, allowing them to concentrate on their core mandates. The assistant will act as the first line of technical support, addressing user service requests and incidents both in-person and remotely, ensuring timely resolutions and high user satisfaction. The role requires a client-oriented approach, with responsibilities including troubleshooting IT issues, maintaining communication with users, and documenting all support activities meticulously. The assistant will also be involved in systems and infrastructure support, contributing to the review, testing, and migration of application software systems, as well as maintaining network connectivity and security" style="border-bottom: 1px dotted #007bff !important;">security infrastructure. This position is integral to the smooth operation of IT services within the UNDP framework, ensuring that all technological needs are met efficiently and effectively.

Duties and Responsibilities:
The Information Technology Assistant will have a comprehensive set of duties and responsibilities, including but not limited to: acting as the first-line technical support for users, resolving service requests and incidents, and ensuring user satisfaction through timely communication and updates. The assistant will install, maintain, troubleshoot, and repair all IT hardware and software used by end-users, assist with account setups and password resets, and provide support for desktop and laptop troubleshooting across various operating systems. Additionally, the assistant will support and maintain video teleconferencing assets, monitor and maintain network devices, and assist with special infrastructure setups and projects. The role also involves reporting IT security breaches, following established incident management procedures, and contributing to continuous improvement processes to enhance user support. Other duties may include physical tasks such as lifting equipment and assisting with cabling or infrastructure projects as needed.

Required Qualifications:
Candidates for the Information Technology Assistant position must possess a strong set of qualifications, including a solid understanding of IT operations and support. They should have experience in troubleshooting hardware and software issues, as well as familiarity with various operating systems and applications. The ideal candidate will demonstrate excellent communication skills, both written and verbal, and have the ability to work effectively in a team-oriented environment. A client-focused approach is essential, along with the ability to manage multiple tasks and prioritize effectively. Knowledge of network operations, security protocols, and IT compliance standards is also highly desirable. Candidates should be adaptable and flexible, with a commitment to continuous learning and improvement in their technical skills.

Educational Background:
The educational background required for the Information Technology Assistant position typically includes a degree in Information Technology, Computer Science, or a related field. Candidates with relevant certifications in IT support, networking, or systems administration will be viewed favorably. A strong academic foundation in IT principles and practices is essential for success in this role, as it provides the necessary knowledge to address the technical challenges faced in the position.

Experience:
The level of experience needed for the Information Technology Assistant position generally includes at least 1-2 years of relevant work experience in IT support or a similar role. Candidates should have hands-on experience in troubleshooting and resolving technical issues, as well as familiarity with IT service management processes. Experience working in a multicultural environment or with international organizations is a plus, as it demonstrates the ability to adapt to diverse work settings and collaborate effectively with colleagues from various backgrounds.

Languages:
Proficiency in English is mandatory for the Information Technology Assistant position, as it is the primary language of communication within the UNDP framework. Knowledge of Arabic is highly desirable, given the local context and the need to communicate effectively with users in Iraq. Additional language skills may be considered an asset, particularly if they enhance the assistant's ability to support a diverse user base.

Additional Notes:
This position is classified as a national UN Volunteer assignment, meaning that the volunteer will be responsible for arranging their own housing and living essentials. National UN Volunteers receive a volunteer living allowance to support a basic, adequate, and safe lifestyle, which varies based on local living costs. The monthly Volunteer Living Allowance (VLA) is set at USD 1251.8, along with a well-being differential of USD 375.5

• Volunteers are entitled to annual and learning leaves, medical and life insurance, and free access to various learning platforms. It is important to note that the allowances provided are not considered compensation or salary but are intended to cover basic living costs for the volunteer and their family, if applicable.