Founded in 1961 and assisting 80 million people in around 80 countries each year, the World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of its work is in conflict-affected countries where people are three times more likely to be undernourished than those living in countries without conflict.
In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. WFP also works to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in its humanitarian response.
WFP is the largest humanitarian organisation implementing school feeding programmes worldwide and has been doing so for over 50 years. Each year, WFP provides school meals to between 20 and 25 million children across 63 countries, often in the hardest-to-reach areas.
Job Description
Job Posting Organization: The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for individuals recovering from conflict, disasters, and the impacts of climate change. WFP operates globally, with a mission to ensure that no one goes hungry. The organization is committed to diversity and equal employment opportunities, encouraging qualified candidates from various backgrounds to apply. WFP has a diverse workforce and is dedicated to creating an inclusive work environment where all employees can thrive. The organization has received numerous accolades, including the Nobel Peace Prize in 2020, highlighting its commitment to humanitarian efforts and global security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. WFP invests in the personal and professional development of its employees through various training programs, mentorship, and opportunities for internal mobility, allowing staff to work across different country, regional, and global offices.
Job Overview: The Business Support Assistant (Management Services) position is designed to provide essential administrative support within the WFP's Country Office. The role involves performing a variety of business support functions that are crucial for the effective delivery of services. The job holder will work under minimal supervision, expected to produce organized and accurate work while undertaking specific business support activities. This position is particularly focused on facilitating effective service delivery by gathering information, responding to queries, and managing routine administrative and financial tasks. The Business Support Assistant will also be responsible for maintaining standard systems and files, ensuring data integrity, and providing guidance to junior staff. The role is vital in supporting the overall mission of WFP by ensuring that the necessary administrative processes are in place to support the organization's operations in Gaza.
Duties and Responsibilities: The duties and responsibilities of the Business Support Assistant include, but are not limited to: gathering information to assist in drafting documents and preparing reports; responding to client queries and escalating issues as necessary; processing and managing routine administrative and financial tasks; providing revision and proofreading services for standard documents; maintaining standard systems and files to ensure information accuracy; identifying discrepancies in data and reporting them to senior staff; ensuring data integrity in corporate systems; offering guidance on routine business support methods to junior colleagues; and collaborating with various individuals to enhance business support delivery. The role requires a proactive approach to problem-solving and the ability to work effectively within a team to achieve organizational goals.
Required Qualifications: Candidates must possess a completion of secondary school education as a minimum requirement. Additionally, candidates should have four or more years of progressively responsible work experience in a relevant business stream, particularly in general administrative work. Proficiency in the use of office equipment and computer software packages, such as Microsoft Word, is essential. Candidates should also demonstrate knowledge of work routines and methods to complete processes with minimal supervision. Strong interpersonal skills, including the ability to communicate tactfully and courteously with a wide range of individuals, are necessary. The ability to identify data discrepancies and rectify issues requiring attention is also crucial, along with the capability to provide basic on-the-job training to junior staff.
Educational Background: The educational background required for this position includes the completion of secondary school education. This foundational education is essential for understanding the administrative processes and tasks that the Business Support Assistant will be responsible for. While further education may be beneficial, it is not explicitly required for this role, as the emphasis is placed on relevant work experience and practical skills.
Experience: The position requires candidates to have a minimum of four years of progressively responsible work experience in a relevant business stream. This experience should include a strong background in general administrative work, demonstrating the ability to manage various tasks effectively and efficiently. Candidates should have a proven track record of handling administrative responsibilities and supporting business operations within an organizational context.
Languages: Fluency in both oral and written communication in English and Arabic is mandatory for this position. This bilingual requirement is essential for effective communication within the diverse environment of WFP and for interacting with various stakeholders. Proficiency in additional languages may be considered an asset but is not explicitly required for this role.
Additional Notes: The position is offered under a Special Service Agreement (SSA) contract type, with a duration of six months and the possibility of renewal based on WFP needs, staff performance, and the availability of funds. The role is specifically targeted at Palestinian nationals residing in Gaza. The monthly remuneration will be in accordance with the SSA Salary Scale, and health coverage will be provided under CIGNA with cost-sharing. Social insurance is not applicable for this position. Employees are entitled to one day of leave per month, provided the contract duration exceeds six months. Any additional absence will result in a salary deduction based on the employee's daily rate. Sick leave is not applicable, and remuneration under the SSA is subject to national or local taxation. Medical clearance is required for this position, and candidates must be national residents or possess a valid visa/permit to live and work in Palestine.
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