Business Support Assistant (BIM)

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving nutrition. WFP is recognized for its efforts in providing food assistance and is a 2020 Nobel Peace Prize Laureate, reflecting its significant contributions to humanitarian efforts globally. The organization emphasizes diversity and inclusion in its workforce, ensuring that all employees are treated with respect and dignity, regardless of their background.

Job Overview:
The Business Support Assistant (BIM) position at WFP in N'Djamena is designed to provide essential administrative support within the country office. The role involves assisting in various administrative functions, either under the supervision of the Program Assistant or directly supporting unit heads. The incumbent is expected to perform structured and precise work, contributing to the effective management of resources and services. This position requires a proactive approach to problem-solving and the ability to work independently with minimal supervision. The Business Support Assistant will play a crucial role in ensuring that administrative processes are efficient and that the office operates smoothly, thereby enabling WFP to fulfill its mission of providing humanitarian assistance.

Duties and Responsibilities:

• Identify and document data anomalies, duplicates, and discrepancies between SCOPE lists and partner lists.
• Draft concise reports and track corrective actions.
• Utilize visualization tools such as Power BI or Tableau to create clear reports on anomalies, duplicates, and registration statuses.
• Gather information following clear guidelines to assist other staff in document preparation and reporting.
• Address inquiries and escalate issues to higher levels as necessary to ensure timely and reliable service.
• Assist in processing and managing routine administrative and financial tasks across various functional areas to contribute to effective resource management.
• Review and proofread standard documents to ensure accuracy.
• Manage certain standard systems and files to ensure reliable information access for the relevant service.
• Identify simple anomalies in statistics and data, such as missing information, and escalate these to higher levels to assist service beneficiaries. 1
• Ensure data integrity by maintaining reliable information in internal systems. 1
• Provide guidance on management support methods and practices to less experienced colleagues to ensure consistent service delivery. 1
• Collaborate with diverse individuals, gathering feedback as necessary to provide management support to staff.

Required Qualifications:
Candidates must have completed secondary education, with a post-secondary diploma in a relevant field considered an advantage. A minimum of four years of progressively responsible professional experience in the relevant field, particularly in administrative roles, is required. Proficiency in using office equipment and software, such as Microsoft Word, is essential. Candidates should possess knowledge of standard procedures and methods applicable to the tasks at hand, demonstrating the ability to work with minimal supervision. Strong interpersonal skills, tact, and courtesy in communication with diverse individuals are necessary. The ability to identify data anomalies and address issues requiring attention is crucial, as is the capacity to provide basic on-the-job training to less experienced staff members.

Educational Background:
The minimum educational requirement for this position is the completion of secondary education. A post-secondary diploma in a relevant field would be advantageous and may enhance a candidate's profile. This educational background is essential to ensure that the candidate possesses the foundational knowledge necessary for the administrative tasks associated with the role.

Experience:
The position requires at least four years of professional experience in progressively responsible roles within the relevant field. This experience should include a strong focus on administrative tasks, demonstrating the candidate's ability to handle increasing levels of responsibility effectively. Candidates should have a proven track record of working in administrative capacities, showcasing their skills in managing office functions and supporting organizational objectives.

Languages:
Fluency in French is mandatory for this position, as it is the primary language of communication within the office. Proficiency in additional languages, particularly English, would be considered an asset and may enhance a candidate's competitiveness for the role.

Additional Notes:
This position is based in N'Djamena, Chad, and is a full-time role. The World Food Programme is committed to providing a supportive and inclusive work environment, offering reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees during the application process and emphasizes the importance of submitting accurate and complete profiles. Candidates are encouraged to upload their CVs in English and may be required to provide additional documentation at a later stage. Only shortlisted candidates will be contacted, and all employment decisions are made based on organizational needs, job requirements, and individual qualifications.