Private Sector Partnership (PSP) Assistant (Donor Communications)

Job Posting Organization:
The United Nations High Commissioner for Refugees (UNHCR) is an international organization established to lead and coordinate international action to protect and assist refugees and other persons of concern. UNHCR was founded in 1950 and has since been at the forefront of providing international protection to millions of refugees and displaced individuals worldwide. The organization operates in over 130 countries, employing thousands of staff members dedicated to humanitarian efforts. UNHCR's mission is to safeguard the rights and well-being of refugees, ensuring they find safety and can rebuild their lives. The organization is committed to promoting durable solutions for refugees, including voluntary repatriation, local integration, and resettlement to third countries. UNHCR also advocates for the rights of displaced persons and works to prevent and reduce the causes of forced displacement.

Job Overview:
The Private Sector Partnership (PSP) Assistant (Donor Communications) position is crucial within the UNHCR's Private Sector Partnerships team in Indonesia. The primary function of this role is to design, implement, and develop the donor communications and engagement program aimed at strengthening donor loyalty. The assistant will work closely with the Senior PSP Assistant for Donor Communications to create compelling content for fundraising appeals targeted at specific donor segments. This role requires a donor-centric approach to effectively engage and retain donors, ensuring that communication strategies are tailored to the unique behaviors and preferences of different donor personas. The assistant will also be responsible for producing regular donor reports to enhance retention and loyalty, as well as monitoring outsourced vendor services related to donor communications. The position is designed to contribute to raising UNHCR's brand awareness in Indonesia and improving public perceptions of refugees, thereby supporting the organization's fundraising efforts.

Duties and Responsibilities:
The duties and responsibilities of the Private Sector Partnership (PSP) Assistant include:

• Supporting the Senior PSP Assistant in designing content for individual giving and public-private partnerships (PPH) to create effective fundraising appeals.
• Collaborating with the Senior PSP Assistant to produce regular donor reports that enhance donor retention and loyalty.
• Implementing various communication tactics tailored to different donor segments based on their specific donation behaviors.
• Working closely with the Individual Giving team to develop and implement donor engagement strategies that drive value for donors.
• Liaising with outsourced vendors to monitor and review their performance in delivering donor communication services.
• Ensuring that donor communications are produced and delivered on schedule with effective messaging.
• Developing innovative ideas for donor communications and fundraising appeals to raise funds from existing donors and improve engagement.
• Promoting UNHCR campaign goals to engage active donors and supporters.
• Assisting in the implementation of donor servicing and communications to provide best-in-class donor care. 1
• Monitoring and reporting on progress against work plans, budgets, and targets. 1
• Managing donor databases and ensuring data accuracy for effective donor care and analysis.

Required Qualifications:
The required qualifications for the Private Sector Partnership (PSP) Assistant position include:

• Completion of a High School Diploma or a University degree in Marketing, Digital Marketing, Communications, or a related field.
• Minimum of 1 year of relevant work experience for candidates with a High School Diploma, or no experience required for candidates with a Bachelor's degree.
• Experience in communication within a corporate, NGO, or UN agency environment is considered an asset.
• Proven ability to write clearly and effectively about complex issues for a range of audiences.
• Commitment to customer journey principles and a track record in related areas.
• Experience in designing and delivering marketing communication strategies, particularly through donor loyalty programs.
• Well-developed verbal and written communication skills.
• Proficiency in MS Word, Excel, PowerPoint, or equivalent Open Office software.
• Fluent in spoken and written English and Bahasa Indonesia. 1
• Strong analytical skills with excellent attention to detail and accuracy.

Educational Background:
Candidates for the Private Sector Partnership (PSP) Assistant position should have a High School Diploma or a University degree in relevant fields such as Marketing, Digital Marketing, Communications, or related disciplines. This educational background is essential to ensure that candidates possess the foundational knowledge and skills necessary for effective communication and marketing within the context of private sector partnerships and donor engagement.

Experience:
The level of experience required for this position varies based on educational qualifications. Candidates with a High School Diploma should have a minimum of 1 year of relevant experience, while those with a Bachelor's degree are not required to have prior experience. However, any experience in communication, particularly within a corporate, NGO, or UN agency environment, is highly valued and considered an asset. This experience should ideally include involvement in fundraising campaigns or donor communications, showcasing the candidate's ability to engage effectively with donors and stakeholders.

Languages:
Fluency in both English and Bahasa Indonesia is mandatory for this position. Candidates must demonstrate proficiency in spoken and written communication in both languages to effectively engage with diverse donor segments and stakeholders. Knowledge of additional languages may be considered an asset but is not explicitly required for this role.

Additional Notes:
This position is classified under the UNOPS LICA-4 level and is based in Jakarta, Indonesia. The entry on duty date is set for December 1, 2025, with an initial contract duration until December 31, 2026, subject to availability of funds. The annual salary for this position starts from IDR 188,542,00

• The role is categorized under the family type 'Family' and is not applicable for home-based work. The position does not require a functional clearance and is not remote.