IT Operations Support

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving nutrition. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, which guide its operations and interactions with partners and beneficiaries. The organization has been recognized globally for its efforts, including being awarded the Nobel Peace Prize in 202

• WFP is committed to diversity and inclusion, encouraging qualified candidates from all backgrounds to apply for positions within the organization. For more information about WFP, visit their official website and follow them on various social media platforms to stay updated on their initiatives and impact.

Job Overview:
The IT Operations Support position at WFP involves providing essential technical support and maintaining technology infrastructure to ensure that WFP staff have access to necessary equipment and services. The incumbent will work under the direct supervision of the IT Operations Officer and will be responsible for managing the TEC helpdesk, providing first-line support to end users, and ensuring timely resolution of technical issues. This role also includes automating processes using low-code/no-code platforms to enhance operational efficiency. The successful candidate will play a crucial role in maintaining data security" style="border-bottom: 1px dotted #007bff !important;">security and access controls, preparing equipment loan forms, and managing inventory accurately. The position requires a proactive approach to problem-solving and a commitment to delivering high-quality support to WFP staff, contributing to the overall mission of the organization.

Duties and Responsibilities:
The key accountabilities for the IT Operations Support position include:

• Maintaining technology and performing standard repairs in accordance with data security and access controls to ensure that TEC equipment is available for WFP staff.
• Preparing equipment loan forms for inventory management and ensuring that all information is accurate and up to date.
• Managing the TEC helpdesk in Easy Vista, providing first-line support to end users, and ensuring timely closure of support tickets.
• Utilizing power automate and other low-code/no-code platforms to automate processes across various units, thereby improving operational efficiencies.
• Providing network support, including the configuration of network equipment such as switches and access points, in line with WFP standards.
• Carrying out other related tasks as assigned by supervisors, demonstrating flexibility and a willingness to assist in various IT operations as needed.

Required Qualifications:
Candidates applying for the IT Operations Support position must possess a strong technical background, with a focus on IT support and operations. Required qualifications include:

• Proficiency in managing helpdesk systems and providing technical support to end users.
• Experience with network configuration and management, including familiarity with switches and access points.
• Knowledge of data security protocols and access control measures.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent communication skills, both written and verbal, to effectively interact with staff and stakeholders.
• A proactive approach to learning and adapting to new technologies and processes.

Educational Background:
The educational background required for the IT Operations Support position includes a minimum of a bachelor’s degree in Information Technology, Computer Science, or a related field. Candidates with relevant certifications in IT support, networking, or systems administration will be considered favorably. Continuous professional development and training in emerging technologies and IT best practices are also encouraged and may enhance a candidate's application.

Experience:
Candidates should have a minimum of 2-3 years of experience in IT support or operations, preferably within a humanitarian or non-profit organization. Experience in managing helpdesk systems, providing technical support, and working with network configurations is essential. Familiarity with low-code/no-code platforms and automation tools will be an advantage, as will experience in a multicultural work environment.

Languages:
Fluency in English is mandatory for this position, as all communications and documentation will be conducted in English. Knowledge of additional languages, particularly those relevant to the regions where WFP operates, is considered a valuable asset and may enhance a candidate's profile.

Additional Notes:
The IT Operations Support position is a full-time role based in Lilongwe, Malawi. The contract duration will be specified upon hiring, and the position may involve occasional travel to other WFP offices or project sites as required. WFP offers a competitive compensation package, including benefits such as health insurance, retirement plans, and opportunities for professional development. The organization is committed to creating an inclusive work environment and encourages applications from individuals with diverse backgrounds.