Case Management Assistant

Job Posting Organization:
The organization is focused on providing support and assistance to migrants and refugees, particularly in the area of family reunification. It operates under the International Organization for Migration (IOM), which was established in 1951 and has since grown to include over 173 member states. The IOM aims to promote humane and orderly migration for the benefit of all, with a mission to ensure that migration is safe, orderly, and dignified. The organization employs thousands of staff across various countries, working in diverse areas such as migration health, humanitarian assistance, and migration policy.

Job Overview:
The Case Management Assistant will play a crucial role in the day-to-day operations of the Family Assistance Program (FAP) center. This position involves managing case files for family reunification visa applications and medical records, ensuring that all data is accurately entered into the FAP case management software. The assistant will be responsible for providing timely and accurate information to beneficiaries, assisting them with their visa applications, and maintaining high standards of service. The role requires a strong understanding of the established Standard Operating Procedures (SOPs) and the ability to handle sensitive information with confidentiality and professionalism. The assistant will also engage in outreach efforts to inform beneficiaries about visa application procedures, particularly in regions where the project is not directly present.

Duties and Responsibilities:
The Case Management Assistant will be responsible for a variety of tasks including: managing the day-to-day assistance to beneficiaries in the FAP center; efficiently handling family reunification visa application case files; entering and verifying data in the FAP case management software; ensuring that all application data and sensitive information is updated and accurately maintained; providing beneficiaries with accurate information and assistance regarding visa requirements; guiding migrants in completing visa application forms; conducting outreach to families and principal applicants; maintaining confidentiality of all FAP-related matters; monitoring compliance with SOPs; and performing any other duties as assigned by management. The assistant must demonstrate a high degree of accuracy and professionalism in all interactions with applicants and stakeholders.

Required Qualifications:
Candidates must possess either a completed High School degree from an accredited academic institution with at least five years of relevant working experience, preferably in similar roles, or a University degree in Political Science, Migration Studies, International Relations, or a related field from an accredited academic institution with at least three years of relevant professional experience. The role demands a strong understanding of case management processes and the ability to work effectively in a fast-paced environment.

Educational Background:
The educational background required for this position includes either a completed High School degree or a University degree in a relevant field such as Political Science, Migration Studies, or International Relations. The educational qualifications should be from an accredited academic institution, ensuring that candidates have a solid foundation in the principles and practices related to migration and case management.

Experience:
The position requires candidates to have significant experience in relevant roles. Specifically, candidates with a High School degree should have at least five years of relevant working experience, while those with a University degree should have a minimum of three years of professional experience in similar roles. Experience in case management, particularly in the context of migration and refugee assistance, is highly preferred.

Languages:
Fluent language skills in English, German, and Arabic are mandatory for this position. Proficiency in these languages is essential for effective communication with beneficiaries and stakeholders, ensuring that all parties receive accurate and timely information regarding visa applications and related processes. Additional language skills may be considered an asset but are not required.

Additional Notes:
This position is likely to be full-time, with a focus on providing comprehensive support to beneficiaries in the Family Assistance Program. The role may involve working with international teams and requires a commitment to maintaining high standards of service and confidentiality. Compensation and benefits details are typically provided during the hiring process, and candidates should be prepared for a dynamic work environment that may involve outreach to beneficiaries in various locations.