CRM Technical Product Owner - Salesforce (IT Officer, Business Solutions)

Job Posting Organization:
The International Finance Corporation (IFC) is a member of the World Bank Group and stands as the largest global development institution focused on the private sector in emerging markets. Established to foster economic development, IFC operates in over 100 countries, leveraging its capital, expertise, and influence to create markets and opportunities. The organization is dedicated to its mission of utilizing the power of the private sector to eradicate extreme poverty and promote shared prosperity on a livable planet. With a workforce that spans various sectors and regions, IFC is committed to sustainable development and innovation in the financial landscape.

Job Overview:
The CRM Technical Product Owner (Salesforce) position is pivotal within the Corporate Information & Technology (CIT) department of IFC, which is responsible for providing business technology solutions that align with IFC’s strategic priorities and operational excellence. This role is integral to the Core Operations (CITOP) unit, which is currently undergoing a significant transformation to enhance its digital platforms. The incumbent will lead the design and implementation of scalable Salesforce solutions that support multiple business domains, ensuring that technical quality and best practices are upheld throughout the Salesforce delivery lifecycle. The position requires close collaboration with stakeholders to align technical solutions with business needs, contributing to the ongoing improvement and innovation of Salesforce-based solutions. The CRM Technical Product Owner will also play a critical role in shaping the technical direction of the Salesforce platform, leading architectural design, and enabling cross-functional teams to deliver high-quality, reusable, and future-ready solutions.

Duties and Responsibilities:
The duties and responsibilities of the CRM Technical Product Owner (Salesforce) include developing robust Salesforce applications across various clouds such as Sales, Service, Experience, and Financial Services Cloud (FSC). The role involves leading complex Salesforce implementations and integrations with enterprise systems using APIs and middleware technologies. The incumbent will define and promote Salesforce development standards, ensuring alignment with organizational policies and compliance requirements. Additionally, the role requires monitoring and optimizing system performance, troubleshooting complex issues, and ensuring high availability and reliability of Salesforce applications. The CRM Technical Product Owner will also collaborate with developers and administrators, providing technical guidance and fostering skill development within the team. Maintaining comprehensive technical documentation, including solution designs and user guides, is also a key responsibility.

Required Qualifications:
To qualify for the CRM Technical Product Owner position, candidates must possess a Master’s degree in Computer Science, Engineering, or a related field. A minimum of 7 years of IT experience is required, with at least 5 years specifically in Salesforce within the Financial Services industry. Candidates should demonstrate deep expertise in Salesforce architecture and development, including proficiency in Apex, Lightning Web Components (LWC), Visualforce, Salesforce Object Query Language (SOQL), and declarative tools. A strong understanding of integration patterns, data modeling, data migration, and security" style="border-bottom: 1px dotted #007bff !important;">security practices is essential. Proven ability to deliver enterprise-grade Salesforce solutions and resolve complex technical issues is required, along with excellent communication and collaboration skills and strong business acumen. Experience with enterprise integration platforms and project management is also necessary.

Educational Background:
The educational background required for this position includes a Master’s degree in Computer Science, Engineering, or a related field. This advanced education is crucial for understanding the complexities of Salesforce architecture and the technical requirements of the role.

Experience:
Candidates should have at least 7 years of IT experience, with a significant portion (5+ years) dedicated to Salesforce in the Financial Services sector. This experience should encompass a deep understanding of Salesforce development and architecture, as well as practical experience in leading complex implementations and integrations.

Languages:
The mandatory language for this position is English. Proficiency in additional languages may be considered beneficial but is not specified as a requirement.

Additional Notes:
This position is an international recruitment opportunity with a term duration of 3 years. The role is full-time and is based in Washington, DC, United States. The World Bank Group offers a comprehensive benefits package, including retirement plans, medical, life and disability insurance, and paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunity for all candidates regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.