IT Operations Assistant

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for individuals recovering from conflict, disasters, and the impacts of climate change. WFP operates globally, with a mission centered around the values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. The organization is committed to diversity and equal employment opportunities, encouraging qualified candidates from all backgrounds to apply. WFP has a diverse workforce and is recognized for its inclusive work environment, which is further enhanced by its status as a 2020 Nobel Peace Prize Laureate. WFP invests in the personal and professional development of its employees through various training programs, mentorship, and opportunities for internal mobility, allowing staff to work across different country, regional, and global offices.

Job Overview:
The IT Operations Assistant position is crucial for delivering standard software and hardware support services within the WFP framework. The role involves monitoring and maintaining a wide range of information sources to ensure effective IT service delivery. The job holder will work under the direct supervision of the IT Operations Officer and will be responsible for assisting in the installation, configuration, and customization of IT systems, ensuring compliance with WFP’s IT standards and guidelines. This position requires a proactive approach to problem-solving and the ability to work collaboratively within a team to produce organized and accurate technical work. The IT Operations Assistant will also be involved in basic troubleshooting and support for server systems, ensuring that IT services are consistently delivered to staff. This role is essential in supporting the overall mission of WFP by ensuring that technology is effectively utilized to meet the organization’s humanitarian goals.

Duties and Responsibilities:
The IT Operations Assistant will be responsible for a variety of duties including: assisting in the installation, configuration, and customization of IT systems; deploying, operating, monitoring, and maintaining network systems; installing, configuring, testing, and maintaining operating systems and applications; configuring and installing network components; performing network maintenance and upgrades; installing and monitoring video conferencing devices; conducting system and equipment maintenance tasks; troubleshooting server systems; responding to technology queries; inspecting incoming assets and reporting discrepancies; performing basic beta testing; ensuring accurate information in inventories and databases; collating information for training documentation; following emergency response processes; and performing other related duties as assigned. This comprehensive set of responsibilities ensures that the IT operations run smoothly and effectively support the organization’s objectives.

Required Qualifications:
Candidates must possess a minimum of three years of professional experience in IT-related roles, demonstrating skills in resolving Level 1 and Level 2 IT support issues. The role requires a strong understanding of IT systems and the ability to work under supervision while contributing to team objectives. Candidates should also exhibit a commitment to WFP’s values and mission, showcasing their ability to work in a diverse and inclusive environment.

Educational Background:
The minimum educational requirement for this position is the completion of secondary school education. This foundational education is essential for understanding the technical aspects of the role and for effective communication within the team and with other stakeholders.

Experience:
The ideal candidate should have at least three years of relevant professional experience in IT roles, with a focus on providing technical support and troubleshooting. This experience should include a demonstrated ability to handle Level 1 and Level 2 IT support issues, ensuring that the candidate is well-prepared to meet the demands of the position and contribute effectively to the team.

Languages:
Fluency in both English and French at level C is mandatory for this position. This bilingual requirement is crucial for effective communication within the diverse WFP workforce and for interacting with stakeholders in various regions where WFP operates. Proficiency in additional languages may be considered an asset but is not required.

Additional Notes:
This position is offered under a Special Service Agreement (SSA) contract type, with a duration of three months. The duty station for this role is Yaounde, Cameroon. The WFP Leadership Framework guides the standards of behavior expected from employees, emphasizing collaboration and commitment to the organization’s mission. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees during the application or recruitment process, and candidates are advised to be cautious when submitting personal information online. Only shortlisted candidates will be notified, and all employment decisions are based on organizational needs, job requirements, and individual qualifications.