Fundraising Operations Assistant

Job Posting Organization:
Mercy Corps is a leading global organization founded on the belief that a better world is possible. Established to address the challenges faced by communities in crisis, Mercy Corps operates in more than 40 countries worldwide, partnering with local communities to implement bold solutions that help individuals overcome adversity and build stronger, more resilient communities. The organization is committed to humanitarian assistance, development, and peacebuilding, and employs a diverse workforce dedicated to making a positive impact in the lives of those they serve.

Job Overview:
As a Fundraising Operations Assistant at Mercy Corps, you will play a crucial role in supporting the organization's mission by ensuring that donors feel valued and that their contributions are managed with care. This position involves processing incoming donations, maintaining accurate supporter records, and providing high-quality supporter care to individuals who reach out for assistance. Your work will be instrumental in strengthening relationships with donors and facilitating the smooth operation of fundraising efforts. The role requires a highly organized and detail-oriented professional who thrives on accuracy and takes pride in delivering excellent service. You will need to bring a proactive mindset, strong administrative and technical skills, and a genuine passion for supporter care. If you enjoy working methodically, communicating with empathy, and contributing to a global cause, this position is an excellent opportunity for you.

Duties and Responsibilities:
The duties and responsibilities of the Fundraising Operations Assistant include processing incoming donations such as cash, cheques, card payments, and digital contributions, ensuring that all transactions are handled in a timely and accurate manner. You will be responsible for maintaining organized and secure digital records, including scanned donation forms and related correspondence. Additionally, you will update Gift Aid declarations in compliance with HMRC regulations, ensuring that all records are complete and compliant. You will track and record email subscription statuses and supporter communications across various platforms, oversee the administration of recurring donor accounts, and conduct regular data audits to ensure the accuracy and integrity of supporter records in The Raiser’s Edge. Furthermore, you will process invoices related to fundraising operations and support the continuous improvement of internal procedures for gift processing, acknowledgments, and data imports. In terms of stewardship, you will serve as the first point of contact for the fundraising team, providing timely and courteous supporter care, ensuring that all donors receive appropriate acknowledgments, and collaborating with the wider Fundraising Team to enhance engagement and retention.

Required Qualifications:
To qualify for the Fundraising Operations Assistant position, candidates must possess a Bachelor’s degree or have at least 2 years of administrative or coordination support experience. Experience working with fundraising CRMs or relational databases is essential, and familiarity with The Raiser’s Edge is a plus, though not mandatory. Proficiency in Microsoft Excel is required, with the ability to review and manipulate datasets effectively. Candidates should also have experience in donor care or customer service, and experience in processing donations is desirable. A solid understanding of data protection regulations is necessary to ensure compliance across all activities.

Educational Background:
The educational background required for this position includes a Bachelor’s degree in a relevant field or equivalent experience in administrative support or coordination. This educational foundation will provide the necessary skills and knowledge to effectively manage donor relations and fundraising operations.

Experience:
Candidates for the Fundraising Operations Assistant role should have a minimum of 2 years of relevant experience in administrative support or coordination. Experience in fundraising environments, particularly with donor care and processing donations, is highly desirable. Familiarity with fundraising CRMs or relational databases will be beneficial, and experience with The Raiser’s Edge is a plus, though not essential.

Languages:
The position does not specify mandatory languages, but proficiency in English is essential for effective communication with donors and team members. Additional language skills may be considered an asset, particularly if they align with the regions where Mercy Corps operates.

Additional Notes:
The position is based in Edinburgh, United Kingdom, and may involve occasional national travel. Mercy Corps team members are expected to represent the agency professionally both during and outside of work hours, adhering to local laws, customs, and organizational values. The organization promotes ongoing learning, allowing team members to dedicate 5% of their time to personal and professional development activities. Mercy Corps is an equal-opportunity employer committed to creating a diverse and inclusive work environment, and it actively seeks out candidates from various backgrounds to strengthen its global impact. The organization has a strong commitment to safeguarding and ethics, ensuring that all individuals are treated with respect and dignity.