Country Support Manager (CSM), Global Diagnostics

Job Posting Organization:
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization founded in 2002, primarily in response to the HIV/AIDS epidemic. Its mission is to save lives and reduce the burden of disease in low- and middle-income countries by supporting governments and the private sector in creating and sustaining high-quality health systems. Over the years, CHAI has expanded its focus to include a variety of infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis, as well as non-communicable diseases like cancer and diabetes. The organization operates in 40 countries and employs a diverse team dedicated to maximizing sustainable impact at scale. CHAI values diversity and inclusion, recognizing that a variety of experiences and backgrounds enhances its mission.

Job Overview:
The Country Support Manager (CSM) for Global Diagnostics will play a pivotal role in supporting market shaping activities across various disease areas, including HIV, tuberculosis (TB), and maternal and child health (MNCH). This position involves driving analytical work to design and implement strategies that secure the supply of essential diagnostics for low- and middle-income countries (LMICs) at affordable prices. The CSM will be responsible for collecting and analyzing data from multiple sources, developing market analyses, and communicating strategic recommendations to stakeholders. The role requires a highly motivated individual with strong analytical capabilities, problem-solving skills, and the ability to communicate effectively with diverse audiences. The CSM will work independently on projects, manage multiple priorities, and collaborate with various stakeholders to achieve market access goals.

Duties and Responsibilities:

• Manage the development of databases, analyses, and frameworks to identify and prioritize market-shaping interventions.
• Analyze market trends and develop demand forecasts and uptake models for new and existing commodities and services.
• Prepare presentations, reports, and analyses to inform global policy and increase the evidence base for high-impact interventions.
• Present findings of analyses to internal and external audiences.
• Develop productive relationships with internal and external partners to assess market dynamics and build consensus around key analyses or strategic recommendations.
• Collaborate with CHAI country and global teams to evaluate potential market-shaping interventions.
• Create clear communication materials based on analyses tailored to different audiences.
• Effectively communicate findings and strategic recommendations to a broad range of audiences.
• Execute other responsibilities as needed by the team.

Required Qualifications:

• Advanced degree in Business, Economics, Public Health, or related disciplines.
• Minimum of 4 years of professional experience in a private or public sector setting with increasing levels of responsibility.
• Ability to navigate complex governmental and organizational processes and influence decision-making collaboratively.
• Advanced problem-solving, analytical, and quantitative skills, with significant experience in Excel and PowerPoint.
• Entrepreneurial mindset with the ability to work independently on complex projects in a fast-paced environment.
• Strategically minded with creative thinking around long-term program objectives.
• Exceptional diplomatic and interpersonal skills to build strong professional relationships in a multicultural environment.
• Demonstrated ability to multitask and commit to excellence with limited structural support.
• Preferred experience in management consulting, investment banking, supply chain, or the pharmaceutical/medical device and diagnostics industry. 1
• Demonstrated organizational and leadership skills. 1
• Willingness to travel.

Educational Background:
An advanced degree in Business, Economics, Public Health, or other related disciplines is required for this position. This educational background is essential to equip the candidate with the necessary knowledge and skills to navigate the complexities of global health systems and market dynamics effectively.

Experience:
Candidates should have a minimum of 4 years of professional experience in a relevant field, demonstrating increasing levels of responsibility. Experience in navigating complex governmental and organizational processes is crucial, as is the ability to influence decision-making in a collaborative manner. Candidates with backgrounds in management consulting, investment banking, supply chain, or the pharmaceutical and diagnostics industries are preferred, as they bring valuable insights and skills to the role.

Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the global nature of the organization and the need to communicate effectively with diverse stakeholders. Additional language skills relevant to the regions in which CHAI operates may be considered advantageous.

Additional Notes:
This position is remote, with the option to be based in a program country pending CHAI leadership approval. The role may require up to 25% travel, indicating a need for flexibility and adaptability in working environments. CHAI is an Equal Opportunity Employer, committed to fairness and mutual respect in its hiring practices.