Senior Business Support Associate

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. WFP operates globally, with a mission to ensure that no one goes hungry, and it is committed to diversity and equal employment opportunities for all its employees. WFP was awarded the Nobel Peace Prize in 2020, recognizing its efforts in combating hunger and promoting peace. The organization emphasizes a healthy and inclusive work environment, where employees are selected based on merit and are encouraged to develop their skills through various training and professional development programs. WFP has a presence in numerous countries, working with dedicated teams to deliver effective humanitarian assistance to millions of people worldwide. For more information, visit their website at https://www.wfp.org and follow them on social media platforms.

Job Overview:
The Senior Business Support Associate will play a crucial role in the director" style="border-bottom: 1px dotted #007bff !important;">Country Director's office by coordinating all external engagements, managing events, and providing comprehensive support services to ensure the effective functioning of the office. The incumbent will be responsible for overseeing logistics, travel arrangements, and business management, while also supervising support staff and facilitating their professional development. This position requires a proactive approach to monitor and adapt existing procedures, ensuring that the office meets evolving business needs. The Senior Business Support Associate will also manage internal and external communications, prepare reports and documentation, and handle complex correspondence, ensuring that priorities are identified and addressed in a timely manner. The role demands a high level of organization, attention to detail, and the ability to collaborate with various stakeholders to deliver quality services.

Duties and Responsibilities:

• Coordinate all external engagements at the Country Director's office, including travel, logistics, and business management.
• Manage and organize all events and related protocol arrangements for the Country Director's office.
• Provide a full range of support services to functional units, including follow-up actions and resolution of issues.
• Supervise and support the work of other support staff, ensuring they are knowledgeable about systems and procedures.
• Regularly monitor and adapt existing procedures, collaborating with stakeholders to meet business needs.
• Manage office communications, acting as an escalation point for complex queries.
• Prepare and consolidate reports, documentation, and correspondence, conducting research as needed.
• Monitor and manage complex correspondence and documentation, ensuring deadlines are met.
• Prepare and evaluate budgets for events organization. 1
• Recommend improvements to procedures and practices for effective service delivery. 1
• Oversee the maintenance of records and databases for easy access to information. 1
• Collaborate with individuals to understand business needs and respond efficiently.

Required Qualifications:
The ideal candidate must have completed secondary school education, with a post-secondary certificate in a related functional area. They should possess seven or more years of progressively responsible work experience in the relevant business stream, particularly in general administrative work. The candidate must demonstrate in-depth knowledge of common business principles and processes, practical business support methods, and systems used in the area of work, which can be gained through specialized training and work experience. Excellent communication skills are essential for collaborating with a wide range of individuals and providing comprehensive support services. The ability to analyze financial data, monitor budgets, and carry out complex data analysis for process improvements is also required. Experience in supervising and training others, as well as coordinating resources, is necessary, along with a high sense of confidentiality and knowledge of travel and logistics management being desirable.

Educational Background:
Candidates must have completed secondary school education, and a post-secondary certificate in a related functional area is required. This educational background ensures that the candidate has the foundational knowledge necessary for the administrative and logistical responsibilities of the role.

Experience:
The position requires seven or more years of progressively responsible work experience in a relevant business stream, particularly in general administrative work. This level of experience is essential to ensure that the candidate is well-equipped to handle the complexities of the role and to provide effective support to the Country Director's office.

Languages:
Fluency in both oral and written communication in English and French is mandatory for this position. This bilingual requirement is crucial for effective communication within the diverse environment of WFP and for engaging with various stakeholders.

Additional Notes:
The position is classified as a Senior Business Support Associate under a Service Contract (SC) with a grade of SC

• The contract duration is for 12 months. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees in connection with the application or recruitment process. Candidates are advised to ensure their profiles are complete and accurate before submitting their applications, which should include a professional CV in English. Only shortlisted candidates will be notified, and all employment decisions are made based on organizational needs, job requirements, merit, and individual qualifications.