Senior Information Technology Assistant

Job Posting Organization:
The position is located within the Unite Service Desk (USD), part of the Regional Service Management Service (RSMS) in the Operations Support Division (OSD) of the Office of Information and Communications Technology (OICT) at the United Nations. OICT is dedicated to leading the digital transformation of the organization, aiming to create a better, safer, and more sustainable future through innovative technology solutions. The organization emphasizes gender balance and geographical diversity, encouraging female candidates to apply. OICT also promotes work-life balance and flexible work arrangements, reflecting its commitment to a supportive work environment.

Job Overview:
The Senior Information Technology Assistant will play a crucial role in providing technical assistance and supervision in desktop administration, server operations, and service support. The incumbent will be responsible for planning, scheduling, and coordinating the work of the team, ensuring effective distribution of tasks, and monitoring progress. The position requires a proactive approach to troubleshooting and problem resolution, as well as the ability to provide guidance and training to junior staff. The role also involves liaising with other organizational units to address issues affecting desktop administration and configuration, ensuring that software distributions are delivered correctly, and overseeing server operations to maintain efficient and reliable systems. The incumbent will be expected to keep abreast of technological developments and provide training to both technical staff and end-users, ensuring that the organization remains at the forefront of information technology solutions.

Duties and Responsibilities:
The duties and responsibilities of the Senior Information Technology Assistant include:

• Desktop Administration and Configuration: Providing technical assistance and team supervision, planning and coordinating team work, distributing assignments, monitoring progress, guiding and training new staff, establishing procedures for monitoring software distributions, overseeing updates and support, conducting research on new software versions, performing troubleshooting, providing technical advice, and designing internal databases.
• Server Operations and Administration: Supervising server operations, planning and coordinating team work, overseeing installation and configuration of server hardware and software, ensuring 24x7 operations, troubleshooting complex server issues, and maintaining documentation.
• Service Installation and Support: Supervising installation and support staff, ensuring service requests are logged and tracked, diagnosing and resolving hardware/software issues, providing training, and generating performance reports.
• Procurement and Logistics: Overseeing logistics operations, managing inventory supplies, ensuring security" style="border-bottom: 1px dotted #007bff !important;">security procedures are followed, and assisting in procurement specifications.
• Service Coordination: Supervising service coordination staff, ensuring requests are logged, implementing quality assurance procedures, and liaising with other areas of OICT.
• Other: Assisting with data collection and analysis, preparing presentations and reports, and updating information materials.

Required Qualifications:
Candidates must possess a high school diploma or equivalent. Ten years of experience in information technology or a related area is required, with a focus on client-oriented services. Experience in data analytics is desirable, and ITIL certification is also considered an asset. Candidates should demonstrate a strong understanding of information technology principles and practices, particularly in client service settings, and exhibit professionalism and commitment to gender equality in the workplace.

Educational Background:
A high school diploma or equivalent is required for this position. While no specific job-related qualifications are listed, candidates are expected to have a solid foundation in information technology principles and practices, particularly as they relate to client services and support.

Experience:
The position requires ten years of experience in information technology or a related field, with a strong emphasis on client-oriented services. Additionally, having at least one year of experience in data analytics or a related area is desirable, indicating a need for candidates to have a robust background in both technical and analytical skills.

Languages:
Fluency in English is required for this position, as it is one of the working languages of the United Nations Secretariat. Knowledge of another official United Nations language, such as French, is considered an advantage, enhancing the candidate's ability to communicate effectively in a diverse work environment.

Additional Notes:
The appointment for this position is for an initial period of one year, and it is subject to local recruitment rules. Candidates must be authorized to work for the United Nations in New York City, and those selected from outside the duty station will be responsible for their relocation expenses. Staff members recruited locally are not eligible for allowances or benefits exclusive to international recruitment. The United Nations is committed to creating a diverse and inclusive environment, and all employment decisions are made based on qualifications and organizational needs. The organization does not charge any fees during the recruitment process and emphasizes the importance of maintaining the highest standards of efficiency, competence, and integrity in its hiring practices.