Registration Assistant

Job Posting Organization:
The Norwegian Refugee Council (NRC) is an independent humanitarian organization that assists people forced to flee. Established to respond to crises, NRC operates in 31 countries, providing emergency and long-term assistance to millions of people each year. The organization advocates for the rights of displaced individuals and works to improve international and local capacities to prevent, prepare for, respond to crises, and recover from them. NRC also manages the Internal Displacement Monitoring Centre in Geneva, which is a global leader in reporting and advocacy for internally displaced persons. NRC is committed to ensuring equal opportunities and aims for a diverse workforce in terms of age, gender, ethnicity, nationality, and physical ability. The organization takes health, safety, and security" style="border-bottom: 1px dotted #007bff !important;">security risks seriously and has procedures in place to mitigate known risks, although it cannot eliminate them entirely.

Job Overview:
The role of the Registration Assistant is to support the daily implementation of the project. This position requires a specialist in data collection, where the assistant will gather data or information as part of surveys or assessments, adhering to quality standards. The Registration Assistant is expected to be an expert in their field and may also serve as a trainer if daily workers are recruited to assist with registrations. The assistant will ensure compliance with NRC policies, tools, manuals, and guidelines, and will independently implement procedures and activities within their functional area according to delegated responsibilities. The role involves taking initiative to solve daily problems in line with agreed procedures, priorities, and standards for the work area. The assistant will prepare and develop situation reports as required by management and ensure proper filing of documents. Participation in the preparatory phase of registration and facilitating community meetings for the selection of guides and complaint management committees is also expected, ensuring representation from all community layers during selection. The assistant will guide respondents throughout the questionnaire process, validating their understanding of questions and answers while maintaining neutrality. Data entry into forms and questionnaires is a key responsibility, along with the care of the tools provided for work. The role requires readiness and capability to travel and work regularly in the field, outside of the office.

Duties and Responsibilities:

• Ensure adherence to NRC policies, tools, manuals, and guidelines.
• Assist in the implementation of the program portfolio according to the action plan.
• Independently implement procedures and activities within their own function or core competencies as per delegation.
• Take initiative to solve daily problems in accordance with agreed procedures, priorities, and standards for the work area.
• Prepare and develop situation reports as required by management.
• Ensure proper filing of documents.
• Participate in the preparatory phase of registration.
• Facilitate community meetings for the selection of guides and complaint management committees, ensuring representation from all community layers.
• Guide respondents throughout the questionnaire process. 1
• Validate understanding of questions and answers with respondents while maintaining neutrality. 1
• Perform data entry into forms and questionnaires and take care of the tools provided for work. 1
• Be prepared and capable of traveling and working regularly in the field (outside the office).

Required Qualifications:

• Proficiency in French, both written and spoken.
• Mastery of local languages in the intervention area.
• Technical diploma of 2 years in a field related to social sciences, administration, or any other relevant field.
• Good knowledge of participatory methodologies for working with communities.
• Proficient in the use of office tools, particularly Excel and Word.
• Strong planning and activity monitoring skills.

Educational Background:
A technical diploma of 2 years in a field related to social sciences, administration, or any other relevant field is required for this position. This educational background is essential to ensure that the candidate has the necessary knowledge and skills to effectively carry out the responsibilities of the role.

Experience:
Candidates should have a good understanding of participatory methodologies for working with communities and experience in data collection and management. Previous experience in a similar role within humanitarian or development contexts is highly desirable, as it will provide the necessary skills and insights to navigate the challenges of the position effectively.

Languages:
The mandatory language for this position is French, with proficiency required in both written and spoken forms. Additionally, mastery of local languages in the intervention area is essential to facilitate effective communication with community members and stakeholders.

Additional Notes:
The position may involve working in regions, countries, or areas where there are significant health, safety, and security risks. NRC takes these risks seriously and has established procedures to mitigate known risks, although it cannot eliminate them entirely. The role is likely to be full-time, and the organization is committed to equal opportunities and diversity in its workforce.