Voluntario(a) en Línea

Job Advertisement

Position Title: Voluntario(a) en Línea
Location: Bolivia
Country: Bolivia
Deadline Date:

Job Details

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the protection and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to support countries in forming policies and delivering services for children and their families. The organization prioritizes the most disadvantaged children, including those affected by war, disasters, and extreme poverty, and responds to emergencies to protect children's rights. UNICEF also promotes gender equality and the participation of women and girls in community development, aligning its efforts with the sustainable development goals set by the global community.

Job Overview:
The position of Voluntario(a) en Línea involves providing emotional support and psychoeducational counseling to the Bolivian community through a call center service. Volunteers will work in shifts, dedicating 10 hours per week, with schedules coordinated with a team of professionals. The role includes extensive training on care protocols, emotional first aid, and supervision by coordinators. Volunteers are encouraged to participate in online workshops and training sessions focused on mental health and violence prevention, which UNICEF Bolivia offers to various sectors, including medical professionals and law enforcement. Successful completion of training will result in certificates for volunteers, acknowledging their contributions and skills acquired during the program.

Duties and Responsibilities:

• Provide emotional support and psychoeducational counseling to callers in need through a call center service.
• Attend shifts for a total of 10 hours per week, with specific hours coordinated with the professional team.
• Undergo extensive training on care protocols, including emotional first aid and crisis intervention techniques.
• Participate in online workshops and training sessions offered by UNICEF Bolivia to enhance skills in mental health support and violence prevention.
• Maintain a professional and supportive demeanor while interacting with callers.
• Ensure a distraction-free workspace to provide effective support.
• Collaborate with coordinators for supervision and guidance throughout the volunteering period.
• Complete all required training and workshops to receive certification for participation in the program.

Required Qualifications:

• Strong communication skills, both verbal and written, in Spanish.
• Ability to provide emotional support and counseling in a compassionate and professional manner.
• Basic understanding of mental health issues and crisis intervention techniques.
• Willingness to learn and participate in training sessions and workshops.
• Technical proficiency in using a computer with Windows 10 or later, or a MAC with Catalina or later.
• Reliable internet connection (15 Mbps via cable or 30 Mbps via Wi-Fi) and a good quality headset with a microphone.
• A quiet and interference-free workspace to conduct calls effectively.

Educational Background:
A background in psychology, social work, counseling, or a related field is preferred but not mandatory. Volunteers should have a genuine interest in mental health and community support, and a willingness to learn about the protocols and practices involved in providing emotional assistance.

Experience:
Previous experience in counseling, social work, or volunteer roles related to mental health support is advantageous but not required. The organization values a commitment to helping others and a willingness to engage in training and development.

Languages:
Fluency in Spanish is mandatory for this position. Knowledge of indigenous languages such as Aymara or Quechua is a plus, as it can enhance communication with diverse populations in Bolivia.

Additional Notes:
This is a volunteer position requiring a commitment of 10 hours per week. Volunteers will receive training and supervision throughout their engagement. Certificates will be awarded upon successful completion of training and participation in the program. The role is remote, allowing volunteers to work from their own homes, provided they meet the technical requirements for the position.